Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Timeline
CustomerServiceRepresentative

Deborah Smith

Spartanburg,SC

Summary

Experienced with patient intake procedures and administrative coordination. Utilizes skills in streamlining processes to improve patient flow and satisfaction. Track record of proficiently handling insurance verification and registration tasks. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring four years of relevant work experience to the team.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Pardee Blue MD
05.2024 - 07.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
  • Educated customers about billing, payment processing and supporting policies and procedures.

Patient Access Coordinator/Consumer Access Specialist

AdventHealth Centra Care and AdventHealth Hospital
11.2020 - 04.2024
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.

Loan Consultant

Lendmark Financial Services
12.2019 - 11.2020
  • Dedicated to providing exemplary service in assisting clients to secure funding for personal loans and auto purchases
  • Skillfully handled documentation processes while actively collecting payments to enhance customer satisfaction

Direct Support

Equis Financial
02.2019 - 09.2019
  • Partnered with agents to develop contracting profiles for insurance, showcasing adept problem-solving and persistence in customer support

Store Clerk

Western Carolina Rescue Mission Thrift Store
05.2018 - 09.2018
  • Efficiently processed donations, ensuring appropriate pricing and maintaining store cleanliness while driving merchandise sales

Assistant Manager

Enmark
11.2014 - 09.2016
  • Exhibited resilience and upselling skills, effectively trained new staff, managed inventory, and maintained compliance with operational standards
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Cashier

Lowe’s
04.2011 - 09.2013
  • Provided stellar customer service, managed cash transactions, and facilitated effortless returns and exchanges for satisfied customers
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Merchandiser

HH Gregg
05.2010 - 04.2011
  • Engaged with customers through phone service and cash register operations, ensuring accuracy in transactions and managing returns
  • Provided exceptional customer service by offering product recommendations and assisting with purchase decisions.
  • Increased customer satisfaction by promptly addressing and resolving service-related concerns.

Insurance Agent

J Ward Group
05.2008 - 04.2009
  • Advocated for clients by selling tailored insurance solutions, delivering consistent service, and ensuring policyholder satisfaction
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Customer Service Representative

Johnson Insurance Agency/Nationwide Agency
10.2006 - 05.2008
  • Handled cash reconciliations and fostered a commitment to customer satisfaction while efficiently managing insurance sales
  • Responded to customer requests for products, services, and company information.

Education

Associate of Applied Science - Computer Information Systems

Cecil’s College/South College
Asheville
07.2001

Skills

  • Cash-handling expertise
  • Detail-oriented
  • Medical Office experience
  • Registration experience
  • Customer service
  • Warm demeanor
  • Approachable demeanor
  • Quick learner
  • Adaptability

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction.
  • Telephone Service - Professionally processed calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Activities

  • Women's Center Front Desk Volunteer, 2017-2019, Managed intake processes for new residents and ensured smooth operations while accurately tracking attendance.
  • Agape Christian Fellowship Church Secretary, 2009-Present, Actively assist the General Secretary with administrative tasks, including financial tracking and minute-taking for meetings through various formats.

Timeline

Customer Service Representative

Pardee Blue MD
05.2024 - 07.2024

Patient Access Coordinator/Consumer Access Specialist

AdventHealth Centra Care and AdventHealth Hospital
11.2020 - 04.2024

Loan Consultant

Lendmark Financial Services
12.2019 - 11.2020

Direct Support

Equis Financial
02.2019 - 09.2019

Store Clerk

Western Carolina Rescue Mission Thrift Store
05.2018 - 09.2018

Assistant Manager

Enmark
11.2014 - 09.2016

Cashier

Lowe’s
04.2011 - 09.2013

Customer Service Merchandiser

HH Gregg
05.2010 - 04.2011

Insurance Agent

J Ward Group
05.2008 - 04.2009

Customer Service Representative

Johnson Insurance Agency/Nationwide Agency
10.2006 - 05.2008

Associate of Applied Science - Computer Information Systems

Cecil’s College/South College
Deborah Smith