Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Deborah Smith

Coon Rapids,MN
Deborah Smith

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. . Proven track record in enhancing guest satisfaction and driving sales through effective upselling techniques. Adept at multitasking and team collaboration, consistently delivering high-quality service in fast-paced environments.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

21
years of professional experience

Work History

Red Lovster

Server
03.2012 - Current

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Melting Pot

General Manager
10.2004 - 03.2005

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Mary T

Chef / Manager
10.2009 - 08.2011

Job overview

  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
  • Continuously updated knowledge of industry trends and incorporated innovative concepts into menu offerings, keeping clients engaged over time.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Consistently met budgetary goals by carefully monitoring expenses and adjusting menu pricing as needed.

Hilton Towers

Manager
04.2006 - 12.2008

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.

Education

Brown Collage
Brooklyn Center Mn

from Associate of Applied Science Medical Assistant
05.2012

University Overview

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Customer service
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Suggestive selling
  • Point of sale operation
  • Allergy awareness
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Item promotion
  • Multitasking and organization
  • Upselling techniques
  • Effective customer upselling
  • Server training
  • Menu item recommendation
  • Liquor, wine, and food service
  • Responsible beverage service
  • Team player
  • Positive guest interactions

Timeline

Server
Red Lovster
03.2012 - Current
Chef / Manager
Mary T
10.2009 - 08.2011
Manager
Hilton Towers
04.2006 - 12.2008
General Manager
Melting Pot
10.2004 - 03.2005
Brown Collage
from Associate of Applied Science Medical Assistant