Deborah Soto
Placentia,CA
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services such as medical and the dental field, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved creating patients for life.
Overview
6
6
years of professional experience
Work History
Specialty Health Care Coordinator
Pacific Dental Services
Buena Park, CA
09.2021 - Current
- Excelled in coordinating specialty tasks with prioritized efficiency.
- Ensured accuracy of month-to-month schedule verification.
- Managed documentation preparation for designated days.
- Facilitated financial agreements with patients for treatment commencement.
- Assisting patients in identifying suitable financial options.
- Coordinated with insurers to obtain pre-authorizations and validate patient eligibility.
Medical Biller and Coder
Steven L. Eng M.D INC.
Long Beach, CA
08.2018 - 08.2021
- Managed high volume of incoming calls.
- Verified medical eligibility and benefits from insurance providers.
- Ensured precise patient assistance, enhancing overall customer service experience.
- Processed billing for patient consultations.
Education
Some College (No Degree) - Health Care Administration
Long Beach City College
Long Beach, CASkills
- Organizational skills
- HIPAA compliance
- Scheduling incoming calls at a high volume
- Organizational standards
- Healthcare operations
- Time management
- Insurance practices
- Medical and dental terminology understanding
- Strong Team Collaboration
Skills
- Epic in Dental field
- Microsoft word, Excel, Adobe, PowerPoint, Outlook
- Bilingual Spanish (Spoken and Written)
Timeline
Specialty Health Care Coordinator
Pacific Dental Services
09.2021 - Current
Medical Biller and Coder
Steven L. Eng M.D INC.
08.2018 - 08.2021
Some College (No Degree) - Health Care Administration
Long Beach City College
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