Deborah Soucy
Lake Stevens,WA
Summary
Results-driven professional with a proven track record of delivering exceptional results in customer account management and team collaboration. Recognized for outstanding communication skills and the ability to build strong relationships with clients and stakeholders, ensuring alignment with company goals. Adept at driving customer success, implementing strategic solutions, and fostering continuous professional development to stay ahead in a competitive industry. Committed to excellence, innovative problem-solving, and delivering measurable outcomes that contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Boeing Production Certification Instructor
C D Mitchell Group, LLC
01.2024 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Maintained accurate records of attendance as well as assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Planned laboratory experiments that would reinforce concepts taught during lectures or seminars.
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
Customer Success Manager
TPx Communications
10.2020 - 09.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Analyzed customer data to identify trends, issues, and opportunities for improvement. As well as researched new technologies and initiatives to improve customer experience.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Senior Account Manager
TPx Communications
08.2018 - 10.2020
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Identified opportunities for cross-selling products and services to existing customers.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Project Management, Direct Order Coordinator
TPx Communications
10.2017 - 07.2018
- Implemented effective quality control measures to minimize discrepancies between ordered items and received shipments.
- Conducted regular meetings with project stakeholders to discuss progress and identify areas for improvement.
- Coordinated resources across multiple teams to ensure successful implementation of projects.
- Leveraged strong organizational skills to manage multiple priorities simultaneously while meeting strict deadlines consistently.
- Contributed significantly towards achieving departmental KPIs through diligent execution of tasks.
- Provided valuable input during process improvement initiatives to further streamline the overall order coordination workflow.
Account Manager
TPx Communications
03.2014 - 10.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed multiple accounts simultaneously while meeting deadlines.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Skills
- Strategic Planning
- Customer Account Management
- Customer Service
- Data Entry
- Customer Support
- Instructional Techniques
- Interactive teaching and learning
- Strong communication skills
- Public speaking
- Class instruction
Certification
- UCx
- MSx
- CRM Software
- Salesforce
- AEROSPACE COURSES:
- Sealing
- Fuel Tank Coating
- Bond & Ground
- Product Standard Data System
- Wire Bundling & Shims
Timeline
Boeing Production Certification Instructor
C D Mitchell Group, LLC
01.2024 - Current
Customer Success Manager
TPx Communications
10.2020 - 09.2023
Senior Account Manager
TPx Communications
08.2018 - 10.2020
Project Management, Direct Order Coordinator
TPx Communications
10.2017 - 07.2018
Account Manager
TPx Communications
03.2014 - 10.2017
High School Diploma -
Western High School
Education
Las Vegas, NV
Education
Las Vegas, NV
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