Deborah Souza
Coral Springs,FL
Summary
Professional office support specialist with experience in customer service leadership and enhance workplace productivity. Skilled in team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
16
16
years of professional experience
Work History
Property Owner Assistant
DeCasa Rentals LLC
01.2024 - Current
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Managed day-to-day business operations.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Attended staff meetings and took extensive notes to share with property manager.
- Assisted in drafting, signing and renewing leases on behalf of property owner.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Completed final move-out walk-throughs with tenants to identify required repairs or improvement.
Customer Service Department Manager
South Atlantic Insurance Services DBA Acrisure
11.2014 - 10.2023
- Acted as the primary contact for my department with clients and visitors, offering excellent customer service in person, on calls, and via digital channels.
- Assisted 60-100 clients a day by completing requests, responding to inquiries and managing telephone requests.
- Developed and maintained strong relationships with key clients, leading to higher satisfaction scores.
- Provided a valuable connection to clients and policy providers while handling all customer related issues in accordance with company policy.
- Archived policy changes in the CRM database and ensured that proper documentation was recorded.
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Trained and mentored new employees to understand Insurance carrier procedures and guidelines, utilize the CRM database, software applications and fulfill client requests and coordinated with insurance companies to obtain approvals.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
- Developed and implemented email marketing/ advertising campaigns.
- Handled administrative duties, managed correspondence, and office records. Upheld confidentiality, maintaining security and integrity of client data and agency records.
Retail Sales Key Holder
Original Penguin
08.2011 - 11.2014
- Contributed to the overall success of the Grand Opening of the store by collaborating with team members to address any unexpected challenges or issues that arose during the planning process.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Built relationships with customers and community to establish long-term business growth.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Managed store personnel by delegating tasks and supervising daily operations.
Customer Service Representative
American Eagle Outfitters, Inc
11.2008 - 08.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling American Eagle jeans and jewelry products based on individual customer requirements.
Education
High School Diploma -
Marjory Stoneman Douglas
08-2008
Skills
- Customer service-focused
- Data entry
- Time management
- File organization
- Office administration
- Multitasking Abilities
- Microsoft outlook, word, and Excel
- Reliability
- Positive attitude
- Problem-solving
- Attention to detail
- Teamwork and collaboration
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Property Owner Assistant
DeCasa Rentals LLC
01.2024 - Current
Customer Service Department Manager
South Atlantic Insurance Services DBA Acrisure
11.2014 - 10.2023
Retail Sales Key Holder
Original Penguin
08.2011 - 11.2014
Customer Service Representative
American Eagle Outfitters, Inc
11.2008 - 08.2011
High School Diploma -
Marjory Stoneman Douglas
Similar Profiles
Daniel A TohmeDaniel A Tohme
Quality Inspection Manager at DeCasa Tile&StoneQuality Inspection Manager at DeCasa Tile&Stone
Aruna RajamanthriAruna Rajamanthri
Team Leader at Decasa Café and RestaurantTeam Leader at Decasa Café and Restaurant
Ulises AcostaUlises Acosta
Roustabout Hand at Road Runner Rentals Y Service LLCRoustabout Hand at Road Runner Rentals Y Service LLC
Ryan KentRyan Kent
General Manager at Little Caesars PizzaGeneral Manager at Little Caesars Pizza
Nicolle LascicheNicolle Lasciche
Sales Associate at Electricos Yusti S.A.SSales Associate at Electricos Yusti S.A.S