Deborah Standifer
Knoxville,TN
Summary
Dynamic sales professional with a proven track record at A1 Medical Supplies, excelling in service excellence and strategic issue analysis. Skilled in CRM applications, I consistently boosted sales revenue through personalized solutions while managing high-volume customer interactions. My ability to foster trust and resolve conflicts has enhanced customer loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Durable Medical Equipment Sales Agent
A1 Medical Supplies
12.2023 - Current
- Managed multiple priorities simultaneously, ensuring all tasks were completed accurately and on time while exceeding performance KPI targets consistently.
- Boosted sales revenue by effectively upselling products and services tailored to individual customer needs.
- Established rapport with customers by actively listening to their needs and offering personalized solutions.
- Utilized CRM systems to track interactions, enabling more efficient communication with clients for improved results.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Agent
Aramark, University of Tennessee
07.2021 - 12.2023
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Agent (Temp)
IGT Solutions
09.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Created and maintained detailed database to develop comprehensive records.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Manager
Krystal's Restaurant
08.2020 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
Skills
- Skilled in managing CRM applications
- Service excellence
- Strategic issue analysis
- Strategic team guidance
- High-volume call management
- Health insurance verification expertise
- Expertise in HIPAA compliance
Timeline
Durable Medical Equipment Sales Agent
A1 Medical Supplies
12.2023 - Current
Customer Service Agent (Temp)
IGT Solutions
09.2021 - 12.2021
Customer Service Agent
Aramark, University of Tennessee
07.2021 - 12.2023
Manager
Krystal's Restaurant
08.2020 - 05.2021
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