Deborah Sterkowitz
Mesa,AZ
Summary
Seasoned business analyst and technical writer who specializes in simplifying technical and functional business operations data into clear, user-friendly content by gathering requirements and identifying areas for improvement so that knowledge can be utilized by diverse audiences.
Overview
10
10
years of professional experience
Work History
Senior Business Analyst Consultant
SALT RIVER PROJECT
Tempe, AZ
11.2018 - Current
- Research, write and edit documentation for business, engineering and construction/maintenance processes; over 40 documents annually
- Monitor and manage operational and procedural documentation with OpenText for updates, retention and security
- Conduct process improvement analysis and negotiate changes with internal teams
- Analyze and review Telecom’s current documentation including NERC CIP compliance documents to determine any updates needed to ensure statutory and regulatory compliance
- Collaborate with field crews, leads and project managers on concurrent projects for timely delivery of documents and diagrams
- Maintain communication with Telecom System managers and supervisors for changes or updates in documentation
- Manage special projects as requested by leadership
- Mentor college interns
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
Cybersecurity Project Coordinator
CHARLES SCHWAB & COMPANY, Modis Company
07.2018 - 10.2018
- Develop, document and implement streamlined process for interviewing cybersecurity professionals to improve hiring efficiency
- Created email form and message for distribution to interview team to ensure continuity of candidate interviews
- Communicate with candidates and arranged all interviews with multiple hiring managers and senior leadership to fill open cybersecurity positions
- Reduced applicant wait-time by 20%
- Maintained energy and enthusiasm in fast-paced environment
Business Systems Consultant
WELLS FARGO, TEK Systems
11.2017 - 05.2018
- Collaborate with multiple project teams to develop and write process documents, vendor risk questionnaire and create flowcharts
- Review Internet access exception requests for security risk within corporate guidelines; grant or deny based on justification; seek clarification where needed and write justification
- Handled 8-10 requests per day based on complexity
Security Awareness Consultant
AMERICAN AIRLINES, INC, TEK Systems
12.2016 - 07.2017
- Create documentation and conduct training for IT Partners on the Communication Request process; present to business groups and management
- Document and update IT Security Policy and create promotional flyers, posters and brochures
- Create monthly IT Security newsletter on SharePoint
Business Analyst Consultant
WELLS FARGO, TEK Systems
07.2015 - 11.2016
- Interact with multiple stakeholders to determine current business process, recommend potential improvements and impacts to systems
- Communicate with development team to ensure effective assessment of requirements
- Create and compile reports and presentations for senior level management and communicate results
- Identify and utilize resources to resolve technical questions and issues
Documentation Consultant
EDGENUITY, INC
12.2014 - 06.2015
- Evaluate existing documentation within knowledge base, update and publish documents for best practices
- Perform high-level analysis of Network Operations Center emergency change management process and incident lifecycle
Organizational, OCM
STATE OF OHIO, ADMINISTRATIVE KNOWLEDGE SERVICES
10.2013 - 07.2014
- OAKS - Standardized Purchasing Pilot Program (Endorsed in 2016 for full agency rollout)
- Assist agency leadership to identify and evaluate internal purchasing process roadblocks, analyze gaps that could improve efficiency and customer service
- Review historic and forecasted data to identify opportunities for system enhancements; make recommendations for maximum impact
- Lead multi-business unit discovery sessions to gather business and technical requirements, document workflow of business, data, and technical processes to determine feasibility of implementing new processes
- Assist Project Manager to create workplans for implementing Organizational Change Management (OCM) tasks and techniques to identify structure, policies, and operations of agency purchasing, perform gap analyses and create gap documentation
- Research and conduct organizational readiness assessments, evaluate results and create reports with high-level recommendations
- Identify and track agency readiness for change management process
- Collaborate with business partners to develop and implement change management schedule for process improvement
- Provide communication support for Training and Help Desk teams for pilot program through email and creating user guides
Technical Writer Consultant
AMERICAN ELECTRIC POWER, TEK Systems
, Central
05.2013 - 09.2013
- Team contributor on grid SMART, a federally-funded project designed to demonstrate utilization of multiple technologies in energy management
- Perform data analysis on customer trends and seasonal patterns; compare new and historical data
- Create documentation to identify internal business processes to support the Consumer Programs segment of the grid SMART project
- Utilize Department of Energy (DOE) mandates to identify areas of improvement for writing final report
Technical Writer Consultant
DEFENSE, FINANCE ACCOUNTING SERVICES, The Raven
10.2012 - 03.2013
- S Group, Security Clearance: Top Secret Confidential
- Review and edit documentation of SOP’s
- Created Document Complexity Scale to accelerate review process; increased document delivery by 50%
- Provide general oversight and editing to ensure all electronic documents were within 508 Compliance
- Support Training team to prepare DFAS for audit readiness of process documentation
- Communicate with internal business teams, facilitate review sessions and secure approval for updates
- Mitigate documentation issues to resolution with stakeholders
Healthcare Proposal Consultant
CVS CAREMARK
10.2011 - 05.2012
- Develop and write proposals with RFP team in response to customer requests for pharmacy benefits
- Leverage existing archived proposal content from Qvidian database and modify as needed
- Structure written responses and pricing offered as directed by Sales, Underwriting and Legal to reflect customer needs and criteria
Business Analyst Consultant
OHIO, TAXATION, HP
01.2011 - 10.2011
- Analyze internal business requirements based on reporting frequency for local, state and federal government to ensure compliance
- Review existing reports for updates or revision based on new reporting requirements
- Negotiate with stakeholders regarding report attributes, runtime and frequency
- Collaborate with developers to create and present mock-ups of system screens and reports per stakeholder requests
- Utilize HP Quality Center to document and track issues to resolution
Education
Bachelor of Science - Management
Arizona State University
Tempe, AZ12.1984
Post-graduate certificate - Multimedia Communication And Technical Writing
Arizona State University
Mesa, AZ05.2003
Prosci 3-day Boot Camp -
Prosci
Chicago, IL10.2012
Skills
- Microsoft Office 365
- Skype and Zoom
- Microsoft Teams
- Customer Communication
- Document Library Maintenance
- Excellent spelling and grammar
- Productive Meeting facilitation
Timeline
Senior Business Analyst Consultant
SALT RIVER PROJECT
11.2018 - Current
Cybersecurity Project Coordinator
CHARLES SCHWAB & COMPANY, Modis Company
07.2018 - 10.2018
Business Systems Consultant
WELLS FARGO, TEK Systems
11.2017 - 05.2018
Security Awareness Consultant
AMERICAN AIRLINES, INC, TEK Systems
12.2016 - 07.2017
Business Analyst Consultant
WELLS FARGO, TEK Systems
07.2015 - 11.2016
Documentation Consultant
EDGENUITY, INC
12.2014 - 06.2015
Organizational, OCM
STATE OF OHIO, ADMINISTRATIVE KNOWLEDGE SERVICES
10.2013 - 07.2014
Technical Writer Consultant
AMERICAN ELECTRIC POWER, TEK Systems
05.2013 - 09.2013
Technical Writer Consultant
DEFENSE, FINANCE ACCOUNTING SERVICES, The Raven
10.2012 - 03.2013
Healthcare Proposal Consultant
CVS CAREMARK
10.2011 - 05.2012
Business Analyst Consultant
OHIO, TAXATION, HP
01.2011 - 10.2011
Bachelor of Science - Management
Arizona State University
Post-graduate certificate - Multimedia Communication And Technical Writing
Arizona State University
Prosci 3-day Boot Camp -
Prosci
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