Deborah Sullivan
Summary
Accomplished Client Management and Operations Executive with a track record of fostering relationships, spearheading projects, and delivering top-notch services across various business sectors. Possessing robust analytical and organizational capabilities, consistently driving efficiency and boosting productivity levels. Expertise in executing policies and leveraging technology to fuel substantial sales and operational expansion. Demonstrating a keen strategic mindset and entrepreneurial flair, poised to drive impactful results for your organization.
Overview
21
21
years of professional experience
Work History
Vice President, Client Relations – Auction Division
ServiceLink
Irvine, California
07.2017 - 06.2025
- Company Overview: Servicelink is one of the largest mortgage service providers in the country, with more than 2,500 clients served nationwide. Servicelink Auction liquidates distressed residential mortgage loans and real estate owned properties throughout the United States and Puerto Rico. Servicelink provides related services, Title and Closing, Valuation, Field Services and Asset Management to financial institutions, mortgage servicers and individual investors.
- Selected by the President of Servicelink Operations to participate in the creation and implementation of the new Auction division/business line including development of process, procedure, infrastructure and expansion
- Fostered relationships and educated Clients and Attorney/Trustee firms on the foreclosure program during the client onboarding process
- Responsible for building and maintaining relationships with over 300 law firms across the United States and Puerto Rico including internal staff
- Works closely with Business Development team and clients to cultivate future expansion opportunities and ensure operational success of client portfolios
- Collaborated with the executive management team to align project priorities with divisional goals and determine resource allocations based on ROI
- Managing compliance and implementation of new legislation process within the foreclosure team
- Oversee vendor relationships with auction providers in Judicial states
- Represents the Foreclosure Auction team at national industry conferences and speaking engagements
- Implements automation with attorney firms Case Management system and internal staff
- Managing the Customer Service team for Servicelink Auction's call center and online chat since 2019
Vice-President, Client Relations
Ten-X, LLC (Auction.com, LLC)
Irvine, California
04.2012 - 07.2017
- Company Overview: Ten-X is an online real estate marketplace that has sold more than $26 billion in residential and commercial assets. The company serves a wide variety of real estate customers – from major financial institutions and institutional investors to individual consumers and real estate professionals.
- Successful and rapid expansion of the Foreclosure business line resulted in tremendous growth from 4 States to the current footprint of 29 States/485 counties and asset sales to date in excess of $6.9 Billion since inception
- Fostered relationships and educated Clients and Attorney/Trustee firms on the foreclosure program during the client onboarding process
- Maintaining relationships with over 350 law firms representing default clients across the United States and Washington D.C.
- Managing compliance and implementation of new legislation process within the foreclosure team including internal staff
- Management of Service Providers from the proposal stage through the awarding of the contract
Director of Marketing
Beacon Default Management
Las Vegas, Nevada
02.2011 - 03.2012
- Company Overview: Beacon Default Management is a trustee company specializing in foreclosures, note sales and default related services in California, Arizona, Nevada, Oregon, Utah and Montana.
- Facilitated training and built relationships with transactional attorney firms
- Successfully managed and contributed to the development of Beacon's expansion into Nevada
- Worked closely with commercial lenders to direct trustee work to the company in the states of AZ, CA and NV
- Worked closely with staff to ensure operational compliance with state and federal laws governing default servicing
- Represented the company at commercial conferences including ICSC - International Council of Shopping Centers, IMN -Information Management Network, UTA – United Trustee Association and SAMA - Special Asset Management Association
Broker Sales Manager - Nevada
CareMore Health Plan
Las Vegas, Nevada
07.2009 - 02.2011
- Company Overview: CareMore is a privately managed Medicare Advantage health plan, primarily focused on elderly, high risk patients. Their expansion into Nevada in 2009 led to the recruitment of their physician network, individual brokers as well as building medical care centres to serve their member patients.
- Responsible for recruitment and training of new health care brokers for Medicare Plan
- Was instrumental in launching the Medicare health plan in the state of Nevada
- Was responsible for expanding the physician network for Las Vegas and Henderson areas
- Oversaw the day-to-day management of the broker activities
- Managed community events and outreach for Medicare recipients
- Hosted speaking engagements and presentations with physician network
Vice President Client Relations – Commercial Division
Fidelity National Title
Las Vegas, Nevada
06.2004 - 07.2009
- Company Overview: Fidelity National Title is one of Fidelity National Financials most dynamic title brands. The Nevada-based offices work in all facets of the real estate industry, providing best-in-class real estate services to buyers, sellers as well as lenders, builders and attorneys.
- Identified and cultivated new commercial real estate clientele working with commercial brokers, transactional attorney firms, commercial lenders, land developers and civil engineers
- Recruited commercial title and escrow staff to build up the Commercial Division in Nevada
- Contributed to the gain in market share for Fidelity's Commercial Division taking it from eleventh place provider to second place commercial title provider within eighteen months
- Procured over one hundred fifty million dollars in new business from 2006 -2007
- Million Dollar Club award recipient for years 2005 and 2006
Education
Bachelor of Arts - Social Work
University of Nevada Las Vegas
05.1994
Skills
- Effective team leadership
- Effective relationship management
- Strategic decision-making
- Problem-solving skills
- Mentoring team members
- Goal-oriented planning
- Client account management
- Operational efficiency management
- Customer engagement
- Effective presentations
- Professional networking at events
- Mortgage banking expertise
Awards
Fidelity National Title – Rookie of the year 2004, Fidelity National Title – Top Sales Performance Awards 2004, 2005, 2006, 2007, United Trustee Association - New Member of the 2007, UNLV School of Social Work – Dean’s List 1994
Timeline
Vice President, Client Relations – Auction Division
ServiceLink
07.2017 - 06.2025
Vice-President, Client Relations
Ten-X, LLC (Auction.com, LLC)
04.2012 - 07.2017
Director of Marketing
Beacon Default Management
02.2011 - 03.2012
Broker Sales Manager - Nevada
CareMore Health Plan
07.2009 - 02.2011
Vice President Client Relations – Commercial Division
Fidelity National Title
06.2004 - 07.2009
Bachelor of Arts - Social Work
University of Nevada Las Vegas