Deborah Swann
Plymouth,CA
Summary
Coordinated Dental Receptionst with detailed understanding of dental terminology and patient procedures. Energetic , offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
44
44
years of professional experience
1
1
Certificate
Work History
Sales Associate
Tack Warehouse
03.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Dental Receptionist
MACT Dental Clinic
11.2022 - 05.2023
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
Medical Office Manager
Dr. Neal Swann
01.1999 - 01.2020
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Addressed and remedied all patient or team member issues.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Completed bi-weekly payroll for 10 employees.
Oral & Maxillofacial Surgery Assistant
Highland General Hospital
09.1979 - 09.1983
- Assisted in complex procedures, demonstrating advanced knowledge of oral surgery techniques.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Education
High School Diploma -
Ione High School
Ione, CACertified Clinical Medical Assistant
Natomas Adult School CMA Program
Sacramento, CA08.2019
Certified Nurse Assistant
Kit CARSON Nursing & Rehabilitating Ce
Jackson, CA05.2019
Skills
CLINICAL SKILLS
Patient preparation for examination / vitals
Basic clinical laboratory skills / EKG
Injections ( ID, Sub Q,IM )
Venipuncture ( ETS, Butterfly, Syringes )
Medical and Surgical Asepsis
Clerical duties, answering phones, data entry, schedule appointments
Certification
Certificate, Medical Assisting 8/12/2019
Certified Nurse Assistant 4/24/2019
Certified Home Health Aid 5/4/2019
Registered Dental Assistant #RDA8234
X-Ray License #46887
Coronal Polishing #7843
Certified Oral &Maxillofacial Surgery Assistant
Timeline
Sales Associate
Tack Warehouse
03.2023 - Current
Dental Receptionist
MACT Dental Clinic
11.2022 - 05.2023
Medical Office Manager
Dr. Neal Swann
01.1999 - 01.2020
Oral & Maxillofacial Surgery Assistant
Highland General Hospital
09.1979 - 09.1983
High School Diploma -
Ione High School
Certified Clinical Medical Assistant
Natomas Adult School CMA Program
Certified Nurse Assistant
Kit CARSON Nursing & Rehabilitating Ce
COMMUNICATION
While working for my previous employers I was able to ascertain the people skills needed to open honest communication with fellow employees as well as patients. In my years of experience in the medical field I have become accustomed to talking to patients, doctors, and insurance companies in a quick and efficient manner.