Summary
Overview
Work History
Education
Skills
Accomplishments
CVS Health Premier Award
Timeline
Generic

Deborah Taphorn

Palm Coast,FL

Summary

Dynamic Senior Revenue Cycle Manager at CVS Health Corporation with expertise in revenue performance and denial resolution. Proven track record of enhancing billing processes, achieving significant cost savings, and fostering teamwork. Adept at analyzing complex data to drive improvements while maintaining attention to detail and ensuring compliance with regulatory standards.

Revenue management professional prepared to drive success in this role. Proven track record in optimizing revenue cycles, improving financial performance, and implementing efficient processes. Strong focus on team collaboration and achieving results. Adept at adapting to changing needs and fostering reliable work environment. Skilled in financial analysis, strategic planning, and regulatory compliance with keen eye for improving operational efficiencies.

Overview

23
23
years of professional experience

Work History

Senior Revenue Cycle Manager

CVS HEALTH CORPORATION
06.2008 - Current
  • Assisted in processing patient billing and insurance claims to ensure timely revenue collection.
  • Supported team in resolving discrepancies in accounts receivable through detailed research and analysis.
  • Collaborated with departments to streamline communication regarding patient financial information and account status.
  • Participated in training sessions on regulatory compliance and best practices in revenue cycle management.
  • Adapted quickly to changes in software applications used for managing financial transactions and reporting.
  • Engaged with team members to improve workflow efficiency within the revenue cycle operations.
  • Managed cross-functional teams to improve overall revenue cycle operations.
  • Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
  • Analyzed complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.
  • Conducted comprehensive risk assessments for revenue cycle processes, mitigating potential financial and compliance risks.

Director of Billing

CCRx
06.2008 - 09.2010
  • Oversaw billing operations ensuring accuracy and compliance with regulatory standards.
  • Led initiatives to streamline billing processes, enhancing efficiency across departments.
  • Mentored staff on best practices for billing procedures, fostering a culture of continuous improvement.
  • Developed and implemented training programs to enhance team knowledge in billing software systems.
  • Collaborated with cross-functional teams to integrate new technologies into billing workflows.
  • Analyzed billing discrepancies and resolved issues promptly, improving customer satisfaction rates.
  • Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
  • Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
  • Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
  • Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.

Regional Billing Manager

Kindred Health Care
03.2003 - 05.2008
  • Led strategic initiatives to enhance customer satisfaction through improved billing transparency
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Worked with customers to develop payment plans and bring accounts current.
  • Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
  • Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
  • Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
  • Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
  • Established performance metrics for evaluating staff effectiveness, leading to continuous improvement initiatives within the department.
  • Achieved significant cost savings by identifying and eliminating inefficiencies in billing process, reallocating resources to areas of higher impact.
  • Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
  • Coordinated with sales and service departments to ensure accurate billing information, fostering team-oriented approach to customer account management.

Education

High School Diploma -

Lakota High School
West Chester, OH

Skills

  • Revenue performance
  • Denial resolution
  • Billing cycle expertise
  • Account monitoring
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Critical thinking

Accomplishments

    CVS Health acquired 22 pharmacies and I was tasked with the responsibility of ensuring they met the requirements of the CIA within 100 days of the acquisition date. I was able to meet this deadline ahead of schedule by 20 days and all 22 pharmacies were compliant including the development of reports which were required on a monthly basis.

CVS Health Premier Award

Heart at Work Recognition 

Timeline

Senior Revenue Cycle Manager

CVS HEALTH CORPORATION
06.2008 - Current

Director of Billing

CCRx
06.2008 - 09.2010

Regional Billing Manager

Kindred Health Care
03.2003 - 05.2008

High School Diploma -

Lakota High School

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