Deborah Timmons
Jacksonville,FL
Summary
Adept at fostering positive client relationships and enhancing operational efficiency. Excelled at Go Inflatables by implementing a new CRM system that significantly improved client satisfaction. The expertise in Microsoft Excel and strong problem-solving abilities led to streamlining office operations, contributing to a 30% increase in team productivity.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Go Inflatables
07.2019 - 09.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Conducted research for project proposals, compiling information that supported winning bids.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
Disney Book Club
09.2007 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor Of Applied Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO06.2025
Associate Of Applied Arts - Business Administration And Management
Florida Community College
Jacksonville, FL06.2005
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Scheduling
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Recordkeeping
- Data organization
- Deadline-oriented
- Professional and mature
- Filing and data archiving
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Spreadsheets
- Prioritization
- Multi-line phone proficiency
- Resourceful
- Records administration
- Meeting planning
- Documentation and control
- Spreadsheet development
- Bookkeeping
- Attendance record management
- Purchase orders organization
- Coordination
- Writing reports
- Employee timesheet processing
- Training and coaching
- Supervising staff
- Program files maintenance
- Letter preparation
- Payroll and budgeting
- Record preparation
- Accounting skills
- Research
- Reception oversight
- Mail distribution
- Document retrieval
- Quickbooks
- Proofreading
- Policy and procedure modification
- Billing and coding
- Paperwork drafting
- Conference planning
- AP/AR proficiency
- Expense validation
- Recruiting
- Document conversion
- Data retrieval systems
- Contract agreement preparation
- Marketing
- Travel administration
- Negotiation
- School records management
- Transcription and dictation
- AR/AP
- Statistical data gathering
- Package routing
- Credit and collections
- Product branding
- Compensation and benefits
- Insurance processing
- Human resource laws
- QuickBooks expert
- Full-cycle accounting
- Credit checks
- Workers' compensation
- Grant report writing
- Typing proficiency
- Database organization
- Administrative operations
- Cash deposit preparation
- Meeting logs management
- Payroll and benefits administration
- Skype
- Insurance eligibility verification
- Transporting files
- Executive management support
- Attendance records preparation
- Detailed meeting minutes
- Workers' compensation knowledge
- Payroll liability and deductions
- 10-key proficiency
- Account balancing reconciliation
- Phone call answering
- Inventory supplies
- IManage proficiency
Timeline
Administrative Assistant
Go Inflatables
07.2019 - 09.2023
Customer Service Representative
Disney Book Club
09.2007 - 06.2019
Bachelor Of Applied Science - Criminal Justice
Colorado Technical University
Associate Of Applied Arts - Business Administration And Management
Florida Community College
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