Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Titterness

Bremerton,WA

Summary

At SAFEWAY, as a Produce Clerk/Freshcut Manager, I spearheaded quality enhancements and sales growth by implementing rigorous product inspection and attractive displays, leading to increased customer satisfaction. Trained new staff, ensuring adherence to food safety, while excelling in customer service and stock rotation, showcasing a strong work ethic and a positive attitude.

Overview

24
24
years of professional experience

Work History

Produce Clerk/ Freshcut Manager

SAFEWAY
08.2018 - 02.2024
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.

Customer Service Representative

Albertsons
08.2004 - 03.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Frieght Crew

Ross Dress for Less
06.2003 - 09.2004
  • Lifted and moved items weighing Number pounds multiple times per shift.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
  • Loaded and unloaded trucks.
  • Scanned items on arrival and departure to create accurate tracking records.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Kept Type work areas neat and tidy by removing paper, trash and debris and sweeping floors.
  • Complied with company and legal requirements to maintain safe working environment.
  • Supported team members in achieving daily goals, resulting in increased productivity and efficiency.
  • Handled fragile items with care, minimizing damage during transport and reducing costly losses or returns.

Cashier/manager

Factory 2 U
09.1999 - 03.2003
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Implemented loss prevention measures to mitigate theft incidents at the register area.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Graduated - Required Classes

North Kitsap High
Poulsbo, WA
06.1986

Skills

  • Strong Work Ethic
  • Customer Service
  • Positive Attitude
  • Stock Rotation

Timeline

Produce Clerk/ Freshcut Manager

SAFEWAY
08.2018 - 02.2024

Customer Service Representative

Albertsons
08.2004 - 03.2012

Frieght Crew

Ross Dress for Less
06.2003 - 09.2004

Cashier/manager

Factory 2 U
09.1999 - 03.2003

Graduated - Required Classes

North Kitsap High

Similar Profiles

CREATE PROFILE
Deborah Titterness