Deborah Toy

Over the past 20 years, transcribed for City and County of San Francisco Controller’s Office and CCSF City Attorney’s Office, transcribed/worked for others and on my own doing a wide variety of transcription jobs. This included but was not limited to Human Resources interviews (SAP, etc.), vendor interviews, seminar transcripts (John Doer of Kleiner, Perkins Venture Capitalist, etc.), meeting minutes, medical, and legal transcription.

Description

StratComm, Inc. manages Verbatim Hearing Recorder (VHR) services (similar to Court Recording) for the Social Security Administration's Office of Disability Adjudication and Review (ODAR).

Responsibilities

• Learning the required procedures and the use of the equipment and software provided.
• Escorting claimants to the hearing room, ensuring Claimants understand the process of the hearing.
• Setting up the digital recording equipment and ensuring it is functioning properly prior to the start of each hearing.
• Operating the equipment and annotating the digital recording in order to provide an index of events during the hearing process.
• Submitting a complete and audible digital recording of the hearing, including exhibits offered by the claimant or representative.

• Served as Executive Assistant to the Deputy Controller and backup EA to the Controller.
• Provided coverage for Executive Assistant to the Controller as needed.
• Maintained and coordinated Deputy Controller's vacation, day-to-day meeting and travel schedules.
• Read, prioritized and disseminated inquiries and mail to appropriate staff.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Maintained, prioritized and organized Outlook (previously LotusNotes) calendars including conference rooms.
• Provided information to co-workers, customers, vendors, members of the public by telephone, and in writing (email), or in person.
• Scheduled meetings and appointments, conference calls and coordinated all logistics required.
• Prepared and administered complex ongoing projects including Offsets, Office of Labor Standards Enforcement hearings, Public Information Requests.
• Served as Hearing Clerk for CCSF Office of Labor Standards Enforcement hearings, working with the City Attorney’s Office.
• Maintained tracking sheets/databases for Offsets, OLSE hearings, Public Information Requests.
• Nurtured open communication and appropriate dissemination of information with key individuals/groups inside and outside of City government.

• Served as Second Tier Receptionist in Controller's Executive Office.
• Handled and distributed all incoming and outgoing mail.
• Open, read, and wrote answers to routine inquires.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Responsible for ordering office supplies and coordinating office equipment maintenance.
• Processed all Controller's Office invoices for services using the ADPICS payment system.

• Served as Assistant to Administrative Manager of the Human Services Agency and the Director of Contracts.
• Maintained and coordinated executive vacation, day-to-day meeting and travel schedules.
• Handled and distributed all incoming and outgoing mail.
• Opened, read, and wrote answers to routine inquires.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Participated in various audits of contracted organizations.
• Participated in various interviews of respondents to Requests for Proposals (RFP's).
• Participated in the 9-month Mentor Program as mentee to the Director of Human Resources.
• Supervised two 1426 Receptionists and one 1426 File Clerk.
• Filled in as Assistant to the Director of the Human Services Agency for several months during recruitment for the open position.