Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deborah Trapp

Alexandria,LA

Summary

Dynamic Patient Ambassador at HHS with a proven track record in enhancing patient satisfaction through proactive problem-solving and effective communication. Skilled in data entry and quality control, I successfully implemented patient-centered initiatives, training staff to elevate care standards. Recognized for resourcefulness and attention to detail in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Ambassador

HHS
03.2022 - Current
  • Proactively identified potential issues affecting patient satisfaction by conducting regular rounds on assigned units or areas within the facility.
  • Resolved customer complaints using established follow-up procedures.
  • Assisted with the development of patient-centered initiatives aimed at improving overall quality of care within the organization.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on communication with patients along with health care cleanliness.
  • Compiled all notes and comments from the day and entered them into the computer to establish what area needs more training and what area is excelling.

Assistant Store Manager

Dollar General
08.2018 - 11.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Cashier/Cook

A&M UPAK
12.2017 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Cashier

Schellengers LLC
08.2015 - 02.2017
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Checked vendors in.

Education

High School Diploma -

Kelso Twin Cities Adult Education
Alexandria, LA

Skills

  • Professionalism and ethics
  • Resourcefulness and initiative
  • Problem-solving
  • Attention to detail
  • Punctual and hardworking
  • Data entry proficiency
  • Excellent communication
  • Task prioritization
  • Self motivation
  • Data collection
  • Quality control
  • Retail industry experience
  • Certified Fork Lift Operator
  • Drywall installation (10 years)
  • Packaging (5 years)

Certification

Certified Forklift Operator

Timeline

Patient Ambassador

HHS
03.2022 - Current

Assistant Store Manager

Dollar General
08.2018 - 11.2021

Cashier/Cook

A&M UPAK
12.2017 - 07.2019

Cashier

Schellengers LLC
08.2015 - 02.2017

High School Diploma -

Kelso Twin Cities Adult Education

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Deborah Trapp