Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Trout

Murrells Inlet,SC

Summary

I was a licensed Realtor in the state of Maryland and recently moved to Murrells Inlet. I have 10 years of Real Estate experience. I have a positive, gregarious attitude and I love people, I especially loved facilitating the purchase or rental of a new home. I found it incredibly gratifying, there is no purchase more important than the purchase of home sweet home! I had to be well organized, have the ability to work very well under pressure as well as possess the ability to understand lengthy legal documents and contracts. I pride myself on my excellent customer service skills regardless of circumstances. I have enormous empathy for others and always put my clients at ease with my pleasant, concerning demeanor and positive attitude.

I am currently a dedicated Cashier with Horry Electric Cooperative, through Olsten Temp Services, with experience collecting customer payments. accurately take payments, calculate cash accurately, and detect counterfeit bills. I am detailed and speedy when counting cash to balance cash drawer, trustworthy, and dedicated while serving customers and operating register. I am cheerful and empathetic when assisting customers with requests and meeting special needs.

Overview

36
36
years of professional experience

Work History

Member Service Cashier

Horry Electric Cooperative Inc. - Olsten
Murrells Inlet, SC
12.2019 - Current
  • Counted cash in register drawer at beginning and end of shift.
  • Served needs of more than 150 daily customers in busy office environment.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained as Member Service Cashier and provided back-up coverage to provide customers with optimal support.
  • Assisted customers by answering questions and fulfilling requests.
  • Prepared and submitted end-of-shift reports using various systems.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Used POS system to enter orders, process payments, and issue receipts.

Receptionist

Tyson Signs - Olsten
Conway,, SC
10.2019 - 12.2020
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received and routed business correspondence to correct departments and staff members.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Operated multi-line telephone system to independently handle over 50 calls each day.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Real Estate Sales Agent

Long & Foster Real Estate
Lutherville, MD
07.2007 - 07.2017
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers
  • Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
  • Used various real estate software to list and track properties in local area, complete in-process sales and update client information
  • Generated leads for sales and rental properties through cold calls and referrals
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients
  • Liaised between buyers and sellers to ensure positive experiences for both parties
  • Inspected properties for listing accuracy and updated posts to maintain marketing integrity
  • Informed home buyer of sales, construction and warranty processes
  • Coordinated appointments to show marketed properties
  • Drafted purchase contracts and necessary paperwork for residential property sales using various software
  • Communicated with clients to understand property needs and preferences
  • Scheduled showings and tours for potential new clients and properties
  • Developed and maintained list of available properties suited to different needs and budgets for prospective clients
  • Educated clients on sales and buying processes and advised buyers on making decisions
  • Staged and prepared homes and properties for clients before arrival

Facilities Coordinator

Social Security Administration
Baltimore, MD
07.1997 - 06.2007
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Integrated logistic systems into company processes to improve operations and manage work orders
  • Integrated logistic systems into company processes to improve operations and manage work orders
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

Classified Advertising Representative

Baltimore Sun Media Group
Baltimore, MD
01.1993 - 06.1997
  • Created and presented media and advertising packages to prospective customers
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts
  • Helped customers in determining design and layout of sold and spec ads

Flight Attendant

United Airlines Inc.
Chicago, IL
07.1991 - 06.1992
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
  • Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
  • Reassured and comforted passengers during turbulent flights and unavoidable delays
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
  • Supervised unaccompanied minors during flights
  • Greeted passengers, verified tickets and directed passengers to assigned seats
  • Stocked aircraft cabin interiors for flights with equipment and supplies

Customer Service Representative

US Airways
Baltimore, MD
01.1989 - 06.1991
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Education

High School Diploma -

William Blount High School
Maryville, TN
06.1988

Dioloma - Airline Industry Education

International Air Academy
Columbia, MD
02.1989

Real Estate License - Real Estate

Long & Foster Institute of Real Estate
Lutherville, MD
06.2007

Skills

  • Cash drawer management
  • Maintaining store appearance
  • Payment collection
  • Cash register systems
  • Leasing and sales
  • Property marketing
  • Administrative support
  • Property tours and inspections
  • Negotiation
  • Contract negotiation
  • Open house preparations
  • Purchase contracts
  • Market research
  • Excellent teamwork
  • Client-oriented
  • Accredited Buyer Representative (ABR)
  • Strong organizational skills
  • Comparative market analysis
  • Buyer contracts
  • MLS expert
  • Sales and marketing
  • Business Administration
  • Complaint resolution
  • Sales strategies
  • Call center environment

Timeline

Member Service Cashier

Horry Electric Cooperative Inc. - Olsten
12.2019 - Current

Receptionist

Tyson Signs - Olsten
10.2019 - 12.2020

Real Estate Sales Agent

Long & Foster Real Estate
07.2007 - 07.2017

Facilities Coordinator

Social Security Administration
07.1997 - 06.2007

Classified Advertising Representative

Baltimore Sun Media Group
01.1993 - 06.1997

Flight Attendant

United Airlines Inc.
07.1991 - 06.1992

Customer Service Representative

US Airways
01.1989 - 06.1991

High School Diploma -

William Blount High School

Dioloma - Airline Industry Education

International Air Academy

Real Estate License - Real Estate

Long & Foster Institute of Real Estate

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Deborah Trout