Overview
Education
Skills
Work History
Work Availability
Timeline
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Deborah Turlington

Polk City,FL

Overview

41
41
years of professional experience

Education

High School Diploma -

Winter Haven Senior High School
Winter Haven, FL
06.1982

Skills

  • Specification Writing
  • Action Planning
  • Inventory Tracking
  • Sales Strategy Development
  • Superb management skills
  • Worksite safety
  • Power and hand tool operation
  • Adaptability and flexibility
  • Customer service
  • Client relations
  • Safety
  • Problem-solving
  • Quality control
  • Team collaboration
  • Demolition techniques
  • Attention to detail

Work History

Self Contractor

Various
Auburndale , Florida
04.2020 - Current
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired and oversaw subcontractors to meet project needs.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Commerce Online Orders

Walmart
Haines City, FL
10.2019 - 02.2020
  • Tracked competitor's activities and pricing models in order to stay ahead in the competition.
  • Worked closely with internal teams like IT support staff, finance department to ensure seamless operations of the e-commerce store.
  • Analyzed data from various sources including web analytics, A and B testing tools, CRM systems to identify opportunities for improvement.

Customer Service Associate

Self/contractor
Auburndale, FL
06.2003 - 08.2019
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Educated customers on special pricing opportunities and company offerings.

Receptionist

Hughes Supply
Winter Haven, FL
02.1998 - 12.1998
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Scheduled and confirmed appointments and meetings for management team.

Personnel Assistant

Colorado Boxed Beef
Auburndale, FL
08.1997 - 02.1998
  • Updated job descriptions, salary ranges, organizational charts, and other related documents regularly.
  • Managed filing systems for HR documents such as contracts, resumes, applications, ensuring all relevant information is readily available when needed.
  • Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.

Hostess

Steinhatchee resort
Steinhatchee, FL
03.1995 - 08.1996
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.

Sales Associate

B. C. Corral
Lakeland, FL
06.1996 - 05.1997
  • Used technology resources to assist customers in locating and selecting items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.

Shipping and Receiving Associate

Cantex industries
Auburndale, FL
10.1984 - 08.1992
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Obtained required documentation to process shipments and support movement.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Reported any discrepancies between physical count versus computer count of inventory items.
  • Verified shipping documents, such as bills of lading, packing slips, invoices and purchase orders.
  • Provided customer service support when needed by answering inquiries about orders via phone or email.
  • Tracked shipments to confirm delivery times and locations.
  • Developed strong relationships with carriers in order to negotiate better rates on shipping costs.
  • Coordinated with internal departments to ensure timely delivery of items ordered from outside vendors.
  • Monitored stock levels on an ongoing basis to anticipate future needs for ordering purposes.
  • Communicated with vendors regarding backorders, damages, shortages, returns and other issues related to receiving process.
  • Prepared outbound shipments for delivery by selecting appropriate packages and labeling with required information.
  • Created shipping labels using various software programs including FedEx Ship Manager and UPS Worldship.
  • Loaded and unloaded trucks using a forklift or pallet jack in a safe manner.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Followed all safety regulations when handling hazardous materials during the shipping and receiving process.
  • Received and verified incoming shipments to ensure accuracy of order quantities and product types.
  • Picked materials from warehouse shelves based on customer orders for shipment preparation.
  • Organized warehouse space for efficient storage of goods.
  • Organized deliveries by sorting and stocking receivables
  • Monitored merchandise received and shipped from facility in computer system.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Maintained inventory of shipping materials and supplies.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Loaded and unloaded trucks with pallet jacks or forklifts as needed.
  • Monitored inventory levels and re-ordered supplies when necessary.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Managed hazardous material documentation requirements when preparing orders for shipment.
  • Processed returns efficiently according to company policies and procedures.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Coordinated with vendors on shipping schedules and backorders.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Ensured that stock was properly stored in designated areas according to safety regulations.
  • Operated computers to access information related to shipping activities.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Prepared work orders, bills of lading or shipping orders to route materials.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Self Contractor

Various
04.2020 - Current

Commerce Online Orders

Walmart
10.2019 - 02.2020

Customer Service Associate

Self/contractor
06.2003 - 08.2019

Receptionist

Hughes Supply
02.1998 - 12.1998

Personnel Assistant

Colorado Boxed Beef
08.1997 - 02.1998

Sales Associate

B. C. Corral
06.1996 - 05.1997

Hostess

Steinhatchee resort
03.1995 - 08.1996

Shipping and Receiving Associate

Cantex industries
10.1984 - 08.1992

High School Diploma -

Winter Haven Senior High School

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Deborah Turlington