Deborah Turlington
Polk City,FL
Overview
41
41
years of professional experience
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL06.1982
Skills
- Specification Writing
- Action Planning
- Inventory Tracking
- Sales Strategy Development
- Superb management skills
- Worksite safety
- Power and hand tool operation
- Adaptability and flexibility
- Customer service
- Client relations
- Safety
- Problem-solving
- Quality control
- Team collaboration
- Demolition techniques
- Attention to detail
Work History
Self Contractor
Various
Auburndale , Florida
04.2020 - Current
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired and oversaw subcontractors to meet project needs.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Commerce Online Orders
Walmart
Haines City, FL
10.2019 - 02.2020
- Tracked competitor's activities and pricing models in order to stay ahead in the competition.
- Worked closely with internal teams like IT support staff, finance department to ensure seamless operations of the e-commerce store.
- Analyzed data from various sources including web analytics, A and B testing tools, CRM systems to identify opportunities for improvement.
Customer Service Associate
Self/contractor
Auburndale, FL
06.2003 - 08.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
Receptionist
Hughes Supply
Winter Haven, FL
02.1998 - 12.1998
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Scheduled and confirmed appointments and meetings for management team.
Personnel Assistant
Colorado Boxed Beef
Auburndale, FL
08.1997 - 02.1998
- Updated job descriptions, salary ranges, organizational charts, and other related documents regularly.
- Managed filing systems for HR documents such as contracts, resumes, applications, ensuring all relevant information is readily available when needed.
- Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
Hostess
Steinhatchee resort
Steinhatchee, FL
03.1995 - 08.1996
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phones promptly to record and confirm reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
Sales Associate
B. C. Corral
Lakeland, FL
06.1996 - 05.1997
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
Shipping and Receiving Associate
Cantex industries
Auburndale, FL
10.1984 - 08.1992
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Obtained required documentation to process shipments and support movement.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Reported any discrepancies between physical count versus computer count of inventory items.
- Verified shipping documents, such as bills of lading, packing slips, invoices and purchase orders.
- Provided customer service support when needed by answering inquiries about orders via phone or email.
- Tracked shipments to confirm delivery times and locations.
- Developed strong relationships with carriers in order to negotiate better rates on shipping costs.
- Coordinated with internal departments to ensure timely delivery of items ordered from outside vendors.
- Monitored stock levels on an ongoing basis to anticipate future needs for ordering purposes.
- Communicated with vendors regarding backorders, damages, shortages, returns and other issues related to receiving process.
- Prepared outbound shipments for delivery by selecting appropriate packages and labeling with required information.
- Created shipping labels using various software programs including FedEx Ship Manager and UPS Worldship.
- Loaded and unloaded trucks using a forklift or pallet jack in a safe manner.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Followed all safety regulations when handling hazardous materials during the shipping and receiving process.
- Received and verified incoming shipments to ensure accuracy of order quantities and product types.
- Picked materials from warehouse shelves based on customer orders for shipment preparation.
- Organized warehouse space for efficient storage of goods.
- Organized deliveries by sorting and stocking receivables
- Monitored merchandise received and shipped from facility in computer system.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Maintained inventory of shipping materials and supplies.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Processed outbound shipments, including packing and labeling products for delivery.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Monitored inventory levels and re-ordered supplies when necessary.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Maintained a clean work area by sweeping, dusting, mopping.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Processed returns efficiently according to company policies and procedures.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Coordinated with vendors on shipping schedules and backorders.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Operated computers to access information related to shipping activities.
- Determined shipping methods, routes or rates for materials to be shipped.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Prepared work orders, bills of lading or shipping orders to route materials.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self Contractor
Various
04.2020 - Current
Commerce Online Orders
Walmart
10.2019 - 02.2020
Customer Service Associate
Self/contractor
06.2003 - 08.2019
Receptionist
Hughes Supply
02.1998 - 12.1998
Personnel Assistant
Colorado Boxed Beef
08.1997 - 02.1998
Sales Associate
B. C. Corral
06.1996 - 05.1997
Hostess
Steinhatchee resort
03.1995 - 08.1996
Shipping and Receiving Associate
Cantex industries
10.1984 - 08.1992
High School Diploma -
Winter Haven Senior High School