Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Turner

Wooster,Ohio

Summary

Professional with 10+ years in client services and sales, specializing in customer needs assessment and communication. Demonstrated ability to enhance customer satisfaction and drive sales growth. Focused on continuous skill development to support organizational success.

Overview

12
12
years of professional experience

Work History

Inbound Sales - Remote

Charter Communications
Akron, OH
11.2023 - 04.2025
  • Elevated customer experience by consistently mastering product offerings, pricing, and competitor offerings to effectively inform customers about the benefits and value of Charter’s solutions.
  • Surpassed weekly and monthly sales targets by utilizing effective telephone-based selling and upselling strategies.
  • Coordinated inbound and outbound calls, chat, and email effectively, ensuring compliance with key performance metrics.
  • Promoted and sold products and services, maximizing revenue opportunities through upselling and cross-selling to new and existing customers.
  • Collaborated with cross-functional teams to resolve customer issues and ensure customer satisfaction.
  • Demonstrated expertise in processing orders and payments, utilizing billing systems, and employing sales tools to effectively manage sales, system installations, and related inquiries.

Sr. Elite Member Advocate -Remote

UnitedHealth Group, UHG
Duluth, MN
11.2019 - 03.2023
  • Accomplished HSA, RRA, A4Me Advocate, Tier 2 claims processing, and Elite training completion
  • Maintained exceptional satisfaction rates above 95% through proactive engagement in calls and chats about medical and pharmacy benefits.
    Secured first call resolution rates consistently over 96% by promptly resolving queries on claims and spending accounts.
    Received continuous bonuses and promotions, highlighting commitment to enhancing member health experiences.
    Demonstrated unwavering dedication to quality service delivery in all communication channels.
  • Collaborate with management, providers, and peers internally and externally to enrich member success in reaching health goals and resolving concerns.
  • Demonstrated ability to navigate multiple software programs while listening to member needs and cues to address inquiries and issues with care and integrity.

Customer Service Supervisor

Walmart Superstore
Cloquet, MN
04.2017 - 06.2019
  • Managed staffing levels for 15-30 front-end associates, consistently maintaining a high fast and friendly service rating.
  • Resolved customer and associate inquiries and issues in a professional and timely manner.
  • Prepared daily cash drawer set up, change requests, and performed cash audits in accordance with company policy.
  • Provided a productive and motivating work environment by demonstrating core values and company policies.
  • Ensured associates adequate training in current procedures and customer interaction techniques.
  • Prepared for and scheduled new product roll outs and special projects.
  • Executed diverse tasks while demonstrating strong prioritization skills and multitasking capabilities.

Optician

Walmart Superstore
Cloquet, MN
07.2013 - 04.2017
  • Coordinated patient scheduling and confirmed appointments for efficient clinic operations.
    Executed eligibility verification to ensure compliance with insurance requirements.
    Managed intake procedures to streamline patient onboarding and data collection.
    Maintained accurate chart documentation and records for enhanced patient care.
    Conducted pretests on patients to prepare for subsequent medical evaluations.
  • Elevated sales through education and guidance on specific lenses, coatings, and frames tailored to ophthalmic eyeglass prescriptions, precise measurements, and patient preferences.
  • Supported management and doctor in meeting customer service objectives through mastering and managing existing policies, procedures, and office equipment.
  • Facilitated eyeglass dispensing and conducted contact lens fitting sessions.
    Adjusted frames to ensure proper fit and comfort for clients.
    Executed repairs on eyewear to maintain functionality and aesthetics.

Education

Some College (No Degree) - General Studies

Penn Foster College
Scottsdale, AZ

Skills

  • Solution-focused approach
  • Excellent listening, verbal, and written skills
  • Attention to detail
  • Compassion-based support
  • Collaborative teamwork
  • MicroSoft Office software proficiency
  • Self-motivated and flexible
  • Remote work

Timeline

Inbound Sales - Remote

Charter Communications
11.2023 - 04.2025

Sr. Elite Member Advocate -Remote

UnitedHealth Group, UHG
11.2019 - 03.2023

Customer Service Supervisor

Walmart Superstore
04.2017 - 06.2019

Optician

Walmart Superstore
07.2013 - 04.2017

Some College (No Degree) - General Studies

Penn Foster College

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