Deborah Urrizaga
Las Vegas,NV
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Las Vegas, NV
06.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Store Manager
Burlington Stores
Las Vegas, NV
11.2018 - 06.2024
- Direct management and oversight of Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards and expectations.
- Manage multi-million-dollar sales volume and expense budget including review of all associated reporting and record keeping.
- Payroll budget management, workforce management and scheduling.
- Facilitate effective communication and partnerships between and among store team, regional management team and other partners within the community.
- Partner with Managers to coordinate merchandise, sales promotions and pricing.
- Recruitment, screening and hiring of associates in order to meet store staffing needs.
- Ensuring everyone is accountable for their job responsibilities.
- Conduct weekly staff meetings to motivate associates, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
AA - Business Administration
Cypress Junior College
BA - Elementary Education, Emphasis in Mathematics
Great Basin College
Skills
- Business Leadership
- Coaching and Mentoring
- Budget Planning
- Communication
- Retail Operations Experience
- Customer relations
- Problem-solving
- Training and mentoring
Accomplishments
- Burlington Excellence Award - May 2021 - For demonstrating exceptional performance, achievements, and contributions as a Store Manager and continued leadership.
Timeline
Store Manager
Starbucks Coffee Company
06.2024 - Current
Store Manager
Burlington Stores
11.2018 - 06.2024
BA - Elementary Education, Emphasis in Mathematics
Great Basin College
AA - Business Administration
Cypress Junior College
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