Overview
Work History
Education
Summary
Skills
Work Availability
Software
Languages
Work Preference
Interests
Timeline
Generic

Deborah Vallejo

Customer Service / Admin Assistant
La Puente,CA

Overview

9
9
years of professional experience

Work History

Customer Service Sales Support

AIRGAS SAFETY
WHITTIER
07.2015 - 06.2024
  • Managed high volume of incoming calls, directing and screening calls for sales representatives based on department, location, and territory within a bustling distribution center
  • Provided comprehensive sales support to a team of over 50 account managers
  • Developed and implemented new processes and procedures to enhance efficiency and effectiveness within the sales support team
  • Demonstrated ability to exercise accuracy and high attention to detail on projects; ensure deadlines and deliverables are met, including planning, coordinating and integrating a variety of work activities
  • Proven track record of de-escalating upset customers and effectively resolving issues in accordance with company policies and procedures
  • Delivered exceptional customer service support, handling orders, credits/debits, returns, tracking, and invoicing efficiently
  • Actively participated in product, material, and company training sessions to enhance knowledge and performance
  • Coordinated with vendors to confirm pricing, scheduling, and product availability
  • Directed calls to appropriate departments and staff members to ensure swift resolution of customer inquiries
  • Identified customer needs, clarified information, researched issues, and provided effective solutions and alternatives over the phone
  • Communicated effectively with customers via phone and email regarding orders, products, and pricing inquiries
  • Prepared and distributed detailed daily, weekly, and monthly sales reports to support operational transparency and decision-making.

Activities Assistant/Receptionist

GLADSTONE CARE & REHAB FACILITY
GLENDORA
05.2020 - 01.2021
  • Coordinated and prepared activities of all residents in rehab for daily engagement; Communicated daily news and holiday information to entertain residents
  • Answered phones, paged staff, maintained visitor logs, signed for deliveries, and directed visitors to their destinations
  • Visited and distributed activities and literature to bed-bound residents, engaging and interacting with them daily
  • Provided 8-hour care and safety supervision for residents
  • Always maintained patient confidentiality
  • Held weekend employment on Saturdays and Sundays.

Teacher's Aide

ST. STEPHEN'S PRESCHOOL ACADEMY
LA PUENTE
06.2011 - 03.2015
  • Assisted the Lead Teacher in supervising 3-year-old preschool children, ensuring their safety and well-being
  • Aided in serving meals to children, focusing on their dietary needs and preferences
  • Communicated effectively with parents regarding any injuries, behavioral issues, or concerns about their children
  • Comforted and helped children adjust to the new environment of being away from their families
  • Assisted in opening and closing the daycare facility as required, ensuring smooth transitions for children and parents
  • Floated to different classrooms as needed to provide supervision and support
  • Supervised children during outings, as well as indoor and outdoor play activities, ensuring their safety and engagement.

Education

High School Diploma -

William Workman High School
City Of Industry, CA
06-1987

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills

  • Administrative support
  • Program files maintenance
  • Package routing
  • Multi-line phone proficiency
  • Mail distribution
  • Professional telephone demeanor
  • Order fulfillment
  • Receiving support
  • Shipping procedures understanding
  • Creative problem solving
  • Verbal and written communication
  • Organization skills
  • Customer/Client relations
  • Correspondence distribution
  • Documentation and reporting
  • Business administration
  • Performance improvement
  • Professional demeanor

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SAP

Microsoft Excel

Microsoft Word

Outlook

Google Drive

Publisher

Languages

English
Native language

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Company CultureWork-life balanceWork from home optionCareer advancementHealthcare benefitsPersonal development programsFlexible work hoursPaid time offPaid sick leave401k match

Interests

Spending time with family and friends

Timeline

Activities Assistant/Receptionist

GLADSTONE CARE & REHAB FACILITY
05.2020 - 01.2021

Customer Service Sales Support

AIRGAS SAFETY
07.2015 - 06.2024

Teacher's Aide

ST. STEPHEN'S PRESCHOOL ACADEMY
06.2011 - 03.2015

High School Diploma -

William Workman High School

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Deborah VallejoCustomer Service / Admin Assistant