Deborah VanCamp
Phelps,NY
Summary
Detail-oriented professional with a strong background in patient access and HIPAA compliance. Proven ability to enhance patient experiences and streamline processes for improved service delivery.
Overview
14
14
years of professional experience
Work History
Sr. Access Associate
RRH
Canandaigua, NY
10.2020 - Current
- Facilitated patient access by managing scheduling and registration processes.
- Streamlined data entry procedures to improve accuracy of patient records.
- Collaborated with healthcare teams to optimize patient flow and service delivery.
- Implemented best practices for compliance with regulatory standards in patient access.
- Collaborated with clinical staff to coordinate care and address patient needs effectively.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Streamlined appointment scheduling processes for increased patient satisfaction.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
- Enhanced patient experience by providing timely and efficient registration services.
- Facilitated smooth clinic operations through effective collaboration with medical professionals and administrative staff.
- Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
- Ensured accurate patient information, maintaining a high degree of data integrity within the system.
- Supported billing department efforts by gathering accurate insurance information during the registration process.
- Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Front Desk Receptionist
Ontario Neurology Associates
Canandaigua, NY
11.2011 - 10.2020
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records and updated electronic health systems for seamless access.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Streamlined appointment scheduling processes, reducing wait times and increasing patient satisfaction.
- Developed standard operating procedures for front desk operations to ensure consistency in service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Streamlined check-in processes, reducing wait times for guests.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided basic technical support for front office equipment, minimizing downtime.
- Greeted visitors warmly, creating positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Trade Certificate - Medical Secretary
Monroe #1 BOCES
Fairport, NYHigh School Diploma -
Lyons Jr. Sr. High School
Lyons, NY06-1981
Skills
- Multitasking and organization
- HIPAA compliance
- Money handling
- Friendly and outgoing
- Patient check-in
- Electronic health records
- Patient registration
- Insurance verification
- Medical terminology
- Appointment scheduling
- EMR
- Registration management
- Scheduling diagnostic procedures
- Teamwork
- Time management
- Attention to detail
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Detail-oriented
- Reliability and dedication
- Patient confidentiality and data security
- Patient documentation
- Self motivation
Timeline
Sr. Access Associate
RRH
10.2020 - Current
Front Desk Receptionist
Ontario Neurology Associates
11.2011 - 10.2020
Trade Certificate - Medical Secretary
Monroe #1 BOCES
High School Diploma -
Lyons Jr. Sr. High School