Accomplished Assistant Supervisor and Direct Support Professional with a proven track record at Hearthside and REM Ramsey The Mentor Network. Expert in client support and team collaboration, significantly enhancing client care and operational efficiency. Demonstrates exceptional problem-solving and compassionate caregiving, ensuring safety and compliance while fostering positive relationships and community integration.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
REM Ramsey The Mentor Network
2586 7th Ave E #201 North St.Paul MN 55103
07.2024 - Current
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Assistant Supervisor
Hearthside
5301 12 Th Ave E, Shakopee Mn
12.2018 - 06.2024
Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Submitted documentation and reports to upper management.
Worked with management team to implement proper division of responsibilities.
Coordinated with day shift supervisor to balance staffing as workloads changed.
Assisted in the development of training materials to ensure a consistent learning experience for new hires.
Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
Maintained safety records and accident reports for human resources.
Education
Associate of Arts - Nursing Assistant , General Education
Minneapolis Community And Technical College
Minneapolis, MN
06-2018
Skills
Time management
First aid and safety
Behavior redirection
Client support
Medication administration
Compassionate caregiving
Behavioral management
Client documentation
Housekeeping tasks
Decision-making support
Health and safety requirements
Relationship building
Direct patient care
Transportation
Appointment scheduling
Patient care
Disability awareness
Client transportation
ADL support
Goal setting
Team collaboration
Social skills development
Crisis management
Recreational activities
Progress documentation
Individualized support planning
Patient management
Patient assessments
Safety monitoring
Community integration
Care plan assessment
Transportation assistance
Nutrition
Indirect patient care
Patient education
Care delivery
Self-advocacy training
Clinical quality program standards
Problem-solving
Multitasking and organization
Daily living support
HIPAA compliance
Empathy and patience
Active listening
Adaptability and flexibility
Verbal and written communication
Case documentation
Behavioral support
Positive reinforcement
Client advocacy
Conflict resolution
Record keeping
Life skills training
De-escalation techniques
Mobility assistance
Self-care promotion
Report writing
Cultural awareness
Emotional intelligence
Healthcare
Compassionate client care
Infection control procedures
Health services
First aid and CPR
Personal care assistance
Charting and documentation
Hygiene assistance
Community integration support
Client safety and first aid
Quality program protocols
Support plan management
Community activities
CPR certification
Fast learner
Critical thinking
First aid certification
Attentive to people
Cooking meals
Certified in CPR/AED
Vitals monitoring and documentation
Decision-making
Clear communication
Housekeeping
Languages
Spanish
Limited Working
Timeline
Direct Support Professional
REM Ramsey The Mentor Network
07.2024 - Current
Assistant Supervisor
Hearthside
12.2018 - 06.2024
Associate of Arts - Nursing Assistant , General Education