Deborah Voit
Indian Trail,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Mt. Harmony Baptist Church
02.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared bulletins, weekly newsletters, and general correspondence
- Helped maintain the church calendar, updated Sunday School roster and attendance records
- Created MHBC Cemetery database on Excel
- Back-up Financial Secretary
- Proficient on Breeze, Microsoft Office, and Canva
- Created and maintained databases to track and record congregants' data.
Financial and Administrative Secretary
Newell Baptist Church
05.2018 - 02.2020
- Handled confidential documents with discretion, safeguarding sensitive information from unauthorized access.
- Maintained accurate record-keeping systems for church congregation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed payroll, data entry, and financial processes for the church.
Office Manager/Patient Care Representative
Matthews Physical Therapy
04.2008 - 12.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Collected copays and insurance payments, made deposits, processed daily charges
- Created and maintained data entry logs to track data entry activities.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Chiropractic Assistant/Office Manager
Demaray Chiropractic Clinic
01.2004 - 01.2008
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Input patient data into computer system and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Commercial Loan Assistant
Southtrust Bank
12.1996 - 12.1997
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Officers to create application profile in system and review key information at various stages within process.
- Enhanced client satisfaction through timely communication and addressing concerns related to commercial loans.
- Processed loan payments and loan documents
Retail Banker
Southern National Bank
11.1990 - 12.1996
- Set-up personal/commercial checking and savings accounts, CD's, and IRA's
- Processed Corporate and Trust accounts, wired funds, credit cards, credit lines, and car loans
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
Education
Business Administration With Banking Emphasis
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Olympic High School
Charlotte, NC06.1976
Skills
- Customer Service
- Data Entry
- Proficient in Microsoft Office
- Office Administration
Timeline
Administrative Assistant
Mt. Harmony Baptist Church
02.2020 - Current
Financial and Administrative Secretary
Newell Baptist Church
05.2018 - 02.2020
Office Manager/Patient Care Representative
Matthews Physical Therapy
04.2008 - 12.2017
Chiropractic Assistant/Office Manager
Demaray Chiropractic Clinic
01.2004 - 01.2008
Commercial Loan Assistant
Southtrust Bank
12.1996 - 12.1997
Retail Banker
Southern National Bank
11.1990 - 12.1996
Business Administration With Banking Emphasis
Central Piedmont Community College
High School Diploma -
Olympic High School
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