Deborah Volmer
TROUTMAN,NC
Summary
Dynamic Center Manager at FastMed Urgent Care with a proven track record in team supervision and staff development. Successfully enhanced employee productivity through comprehensive training programs, fostering a culture of teamwork and open communication. Expert in hiring and onboarding, ensuring a skilled workforce aligned with organizational goals.
Overview
24
24
years of professional experience
Work History
Center Manager
FastMed Urgent Care
09.2021 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
Team Lead
FastMed Urgent Care
01.2020 - 09.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork and open communication.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Patient Service Associate
FastMed Urgent Care
09.2013 - 01.2020
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
Insurance Verification Representative
Aerotek/Lash Group
10.2012 - 01.2013
- Maintained up-to-date knowledge of insurance policies, regulations, and industry trends to provide accurate information to clients.
- Resolved discrepancies in insurance claims by efficiently communicating with patients and carriers.
- Called for authorization on the drug Remicaide. Once received advised physician's office of authorization number and dates authorization was good for.
Office Manager/Billing Manager
Orlin & Cohen Orthopedics & Associates
04.2001 - 02.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
Education
CPC CERTIFICATION - Medical Coding And Billing
AAPC-On Line Course
UtahAssociate of Applied Science - Medical Secretarial Sciences
SUNY FARMINGDALE
Farmingdale, NYSkills
- Team supervision
- Staffing
- Training coordination
- Staff development
- Hiring and onboarding
Timeline
Center Manager
FastMed Urgent Care
09.2021 - Current
Team Lead
FastMed Urgent Care
01.2020 - 09.2021
Patient Service Associate
FastMed Urgent Care
09.2013 - 01.2020
Insurance Verification Representative
Aerotek/Lash Group
10.2012 - 01.2013
Office Manager/Billing Manager
Orlin & Cohen Orthopedics & Associates
04.2001 - 02.2012
CPC CERTIFICATION - Medical Coding And Billing
AAPC-On Line Course
Associate of Applied Science - Medical Secretarial Sciences
SUNY FARMINGDALE
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