Deborah Waddell
San Diego,CA
Summary
Highly skilled Business Office Manager with background in overseeing operational efficiencies, managing staff and ensuring smooth-running office environments. Strengths include strategic planning, budgeting, project management and team leadership. Previous roles have resulted in improved productivity, streamlined processes and cost reductions. Demonstrates strong communication skills combined with ability to handle multiple tasks simultaneously.
Overview
14
14
years of professional experience
Work History
Business Office Manager
Saber Healthcare
Virginia Beach, VA
09.2023 - 01.2024
- Solving discrepancies and customer billing issues promptly, reducing A/R by 32%.
- Utilized the accounting systems to review reports in preparation, to assess and improve the A/R process.
- Developed and maintained effective relationships important to the organization.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized cash flow through optimal billing and collection processes.
- Managed patient financials, admissions, and discharge from service.
Healthcare Billing Specialist
Chesapeake Regional Healthcare
Chesapeake, VA
06.2020 - 09.2023
- Worked with outside entities to resolve billing, claims, and payments issues
- Monitored and addressed urgent items with accuracy and efficiency
- Researched billing errors and discrepancies to initiate corrective action and reduced AR days by 58%
- Appealed with insurance providers in response to denied claims seeking resolution
- Analyzed complex COB forms to verify the correct payout from the insurance carriers
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
Revenue Cycle Reimbursement Manager
Surgery Center Of Chesapeake
Chesapeake, VA
11.2016 - 06.2020
- Performed EOD and EOM facility closing.
- Developed and maintained internal policies
- Created and implemented strategies to streamline the reimbursement process.
- Performed monthly reconciliations of accounts payable and receivable records.
- Coordinated with other departments to ensure timely payments of vendor invoices.
- Liaised with external vendors regarding invoice
Medical Billing and Collections Specialist
Surgery Center Of Chesapeake
Chesapeake, VA
09.2015 - 11.2016
- Compiled and tracked outstanding balances owed to the facilities on denied or rejected medical claims
- Corrected and appealed claims filed to multiple commercial, government, and worker comp payers
- Reconciled billing issues, working with management to reduce billing problems
- Counseled patients on their financial responsibility by discussing their insurance policy requirements
- Processed payment via telephone and in person, focusing on accuracy and efficiency
- Verified the accuracy of the payment posting system, leading to a 45% reduction in payment errors and refunds.
Patient Financial Counselor/Biller
Elizabeth Place Surgery Center
Dayton, OH
02.2014 - 01.2015
- Verified patient insurance eligibility
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Helped address client complaints through timely corrective actions and appropriate referrals, decreasing non-approval denials by 45%
- Followed document protocols to safeguard the confidentiality of patient records
- Created medical claims through the EMR system, using a clearinghouse to edit the claims before submission to insurance carriers.
Billing Specialist
Dayton Urology Group
Dayton, OH
06.2010 - 02.2014
- Worked with insurance companies to resolve billing, claims, and payment issues
- Managed the self-pay work queue by reviewing the account for accurate patient liability
- Created a process to capture past-due accounts based on age
- Worked effectively with medical payors such as Medicare, Medicaid, and commercial insurance to obtain timely and accurate payments
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Researched and solved discrepancies to enable accurate billing and decreased AR by 27%.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ05.2018
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ12-2012
Skills
- Verbal and Written Communication
- EPIC trained
- Conflict Mediation
- Customer Service
- AR Aging Report creation
- Training and Development
- Account Reconciliation
- Claims Reconciliation
- Problem Resolution
- Payment Posting and A/R Deposits
- Business operations management
- Office Management
- Staff Training and Development
- Credit and collections
- Employee Onboarding
References
References available upon request.
Timeline
Business Office Manager
Saber Healthcare
09.2023 - 01.2024
Healthcare Billing Specialist
Chesapeake Regional Healthcare
06.2020 - 09.2023
Revenue Cycle Reimbursement Manager
Surgery Center Of Chesapeake
11.2016 - 06.2020
Medical Billing and Collections Specialist
Surgery Center Of Chesapeake
09.2015 - 11.2016
Patient Financial Counselor/Biller
Elizabeth Place Surgery Center
02.2014 - 01.2015
Billing Specialist
Dayton Urology Group
06.2010 - 02.2014
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelor of Science - Psychology
University of Phoenix
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