Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Wagner

Waldo,Ohio

Summary

Proven in enhancing operational efficiency at Arbors at Delaware, Leveraged clerical support and strong project coordination skills to streamline processes and improve service delivery. approach, blending meticulous administrative support with effective communication, significantly boosted team productivity and customer satisfaction, embodying a results-driven work ethic. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

25
25
years of professional experience

Work History

Receptionist

Arbors at Delaware
01.2023 - Current
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.

Blood Collection Specialist

American Red Cross
10.2000 - 02.2002
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Organized daily work based on collection priority.
  • Monitored patients for reactions and verified sample quality.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Reviewed patient records for accuracy and completeness.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Participated in quality assurance and competency assessment initiatives.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Factory Worker

Golden Valley Popcorn
07.1999 - 11.2000
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Coached fellow workers to operate machines properly and comply with safety procedures.
  • Participated in training sessions to enhance skills and knowledge.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Loaded and unloaded parts on production line to establish smooth operations.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Education

Some College (No Degree) - Speed Typing, English Composition

North Seattle Community College
Seattle, WA

No Degree - Medical Terminology. Typing

Tri=Rivers Vocational School
Marion, Ohio 43302
1979

High School Diploma -

Marion Harding High School
Marion, Ohio 43302
06.1975

Skills

  • Clerical Support
  • Project Coordination
  • Administrative Support
  • File Management
  • Office Management
  • Scheduling
  • Time Management
  • Multi-line telephone operation
  • Information Protection
  • Professional Demeanor
  • Correspondence distribution
  • Organization skills
  • Customer and client relations
  • Verbal and written communication
  • Strategic Planning

Timeline

Receptionist

Arbors at Delaware
01.2023 - Current

Blood Collection Specialist

American Red Cross
10.2000 - 02.2002

Factory Worker

Golden Valley Popcorn
07.1999 - 11.2000

Some College (No Degree) - Speed Typing, English Composition

North Seattle Community College

No Degree - Medical Terminology. Typing

Tri=Rivers Vocational School

High School Diploma -

Marion Harding High School
Deborah Wagner