Deborah Walker
Spring Branch,TX
Summary
Detail-oriented Senior Teller and Member Service Representative with five and a half years of experience in supervisory and banking roles. Excellent accounting and cash handling skills. Articulate and efficient. Understanding and empathetic communicator adept in connecting with others to meet needs. Operates in high-pressure environments while recommending best resources and courses of action to benefit customer needs.
Overview
18
18
years of professional experience
Work History
Caregiver
Walker Family Residence
Spring Branch , TX
10.2013 - Current
- Assisted with dressing guidance, grooming.
- Assisted children with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Educated school curriculum and managed extra-curricular activities
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for children's wellbeing.
- Taught children to organize toys, wash hands and share by leading by example.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading, and crafts.
- Introduced children to educational games and activities to boost learning.
Case Manager
Comcare Of Sedgwick County
Wichita , Kansas
01.2010 - 10.2013
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and other case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
Member Service Representative
Meritrust Credit Union
Wichita , Kansas
08.2007 - 12.2010
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling member demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Maintained accurate and current member account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Effective liaison between members and internal departments.
Senior Teller
Bank Of America
Wichita , Kansas
06.2005 - 08.2007
- Completed highly accurate, high-volume money counts.
- Performed general teller duties for drive-thru line.
- Maintained, organized and stocked teller window areas.
- Helped with customer service issues and resolved them.
- Responsible for carrying out opening and closing procedures.
- Supervised tellers and provided approvals as per policies.
Education
Bachelor of Arts - Psychology
Wichita State Universitty
Wichita, Kansas12.2009
Skills
- Household Management
- Grocery Shopping
- Respectful and Compassionate
- Time Management
- Cash Drawer Reconciliation
- Check Cashing
- Currency and Coin Counters
- Teller Transactions
- Fraud Detection
- Supervising Tellers
- Deposit Processing
Timeline
Caregiver
Walker Family Residence
10.2013 - Current
Case Manager
Comcare Of Sedgwick County
01.2010 - 10.2013
Member Service Representative
Meritrust Credit Union
08.2007 - 12.2010
Senior Teller
Bank Of America
06.2005 - 08.2007
Bachelor of Arts - Psychology
Wichita State Universitty
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