DeBorah Wallace
Pembroke Pines,Florida
Summary
Results-driven Imaging Technician known for implementing quality control measures and enhancing team performance. Committed to operational excellence and fostering a collaborative work environment, ready to drive improvements in imaging services.
Experienced with advanced imaging techniques and diagnostic equipment. Utilizes expertise to perform accurate and efficient imaging procedures, ensuring high-quality results. Track record of maintaining and troubleshooting imaging systems, demonstrating strong understanding of industry standards and best practices.
Overview
23
23
years of professional experience
Work History
Imaging Technician
Quest Diagnostics
Miramar, FL
12.2021 - Current
- Operated imaging equipment to ensure high-quality diagnostic images.
- Trained new staff on imaging techniques and safety protocols, fostering a collaborative work environment.
- Maintained imaging records in compliance with regulatory standards and protocols.
- Implemented workflow improvements to enhance operational efficiency in imaging procedures.
- Performed routine maintenance on imaging machines to prevent downtime and service interruptions.
- Monitored inventory levels of imaging supplies, ensuring timely replenishment for uninterrupted operations.
- Continuously evaluated current processes for potential improvements leading to higher efficiency rates without compromising image quality or patient care standards.
- Developed comprehensive training materials for new hires, reducing the time required for them to become proficient in their roles significantly.
Certified Notary Signing Agent
National Notary Association Fla
04.2018 - Current
- Conducted notarizations for loan documents, ensuring compliance with state regulations and client requirements.
- Facilitated communication between clients, lenders, and title companies to streamline signing processes.
- Verified signers' identities through proper documentation and thorough assessment of credentials.
- Maintained meticulous records of all notarized documents and transactions to support legal standards.
- Effectively managed multiple priorities while meeting deadlines in a fast-paced environment, resulting in increased productivity overall.
- Managed appointment scheduling, facilitating smooth transitions between clients and maximizing daily productivity.
Call Center Operations Manager/ Consulant
Ephesians INC.
West Palm Beach, FL
08.2009 - 12.2022
- Led team of call center agents to enhance customer satisfaction and operational efficiency.
- Developed training programs to improve agent performance and service quality.
- Implemented new call routing system, reducing average response time significantly.
- Analyzed performance metrics to identify trends and drive process improvements.
- Collaborated with cross-functional teams to streamline operations and enhance service delivery.
- Managed budget for call center operations, ensuring cost-effective resource allocation.
- Fostered a culture of continuous improvement through regular staff feedback sessions.
- Established quality assurance protocols to ensure compliance with industry standards.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Optimized workforce scheduling to ensure adequate coverage during peak hours, reducing wait times for customers.
- Handled escalated customer complaints professionally while maintaining composure under pressure situations.
- Spearheaded efforts to improve first-call resolution rates by identifying root causes of repeat calls and implementing targeted solutions.
- Developed and maintained call center policies and procedures in accordance with industry best practices and regulatory requirements.
Head Recruiter and Trainer
PRECISION RESPONSE CORPORATION
Miami, FL
10.2003 - 06.2005
- Led recruitment strategy to attract top talent across multiple divisions.
- Developed and implemented innovative sourcing techniques to enhance candidate pipeline.
- Streamlined interview processes, improving candidate experience and employer branding.
- Collaborated with hiring managers to identify staffing needs and define role requirements.
- Analyzed recruitment metrics to optimize strategies and improve hiring efficiency.
- Established partnerships with educational institutions for talent acquisition initiatives.
- Managed vendor relationships to ensure alignment with organizational recruitment goals.
- Mentored junior recruiters, fostering professional development and enhancing team performance.
Education
Master of Science - Special Education
St. Thomas University
Miami, FlMaster of Arts - Human Resources Management
St. Thomas Univeristy
Miami, FLBachelor of Science - Criminal Justice
Florida Memorial University
Miami, FLNo Degree - Executive Development Program
McKinsey Academy
55 E 52nd St, New York 03-2025
Skills
- Quality control procedures
- Image quality assessment
- Collaboration and teamwork
- Deadline oriented
- Information protection
- Problem-solving
- Time management
- Problem-solving abilities
- Conflict resolution
- Multitasking Abilities
- Team leadership
- Creative thinking
- Project management
Timeline
Imaging Technician
Quest Diagnostics
12.2021 - Current
Certified Notary Signing Agent
National Notary Association Fla
04.2018 - Current
Call Center Operations Manager/ Consulant
Ephesians INC.
08.2009 - 12.2022
Head Recruiter and Trainer
PRECISION RESPONSE CORPORATION
10.2003 - 06.2005
Master of Science - Special Education
St. Thomas University
Master of Arts - Human Resources Management
St. Thomas Univeristy
Bachelor of Science - Criminal Justice
Florida Memorial University
No Degree - Executive Development Program
McKinsey Academy