To secure a position in a reputable organization going forward. With the 23 years experience I have gained by working in car dealerships, expanding some of my skills of multitasking, excellent in leadership, problem-solving and good communication skills. Communicating and building strong relationships with all clients & peers
Hi, I’m
Deborah Ward
Aberdeen,MD
Summary
Overview
21
years of professional experience
1
Certification
Work History
Jim Coleman Automotive
Tag and Title Clerk
10.2023 - 06.2024
Job overview
- Registered & Issued tags for new/used cars brought daily
- Responsible for (2) large volume dealership Accuracy when data & journal entry
- T & T schedule cleaned
- Issued checks any overage after deal was completed & scanned to DMV, to either customer or the customers financial institution
- Multitasking, used time management within an 8-hour
- Finished all tasks given, notary for Maryland Prepared all out of state title work, confirming exact fees from the state the customers lived in Communicated with banks in getting payoff amounts per diem Updated weekly title due list distributed to finance managers, supervisor Effective communication to customers ETA of tags & title by phone calls or emails Posted new car deals, made sure I stayed on top of the changes that were implemented MD / MVA Finished all tasks that were due
- Met all deadlines from MVA, avoid any late fees
Carzlane
Tag and Title Clerk
10.2020 - 09.2023
Job overview
- Registered and issued tags to all vehicles that purchased Accuracy when data & journal entry daily, schedule keeping cleaned
- Issued refunds to any overage after completed & scanned documents to DMV either customer or the customers financial institution
- Used time management within an 8-hour Prepared out of state title work, including registration forms
- Communicated with banks in getting payoff amounts per diem for 10-days out
- Notarized certain forms as needed Responsible for processing about (125 to 170) vehicles monthly Organized filing system for deals funded, detailed eye checking accounts & buyers order Scanned in all titles and liens we purchased from auctions, data entry into dealer center / ADP Updated weekly title due list distributed to finance managers, supervisor Effective communication with the customers who lived out of state either by phone calls or emails weekly, Finished all tasks given numerous office responsibility, answered multi phone lines
Cox Automotive Manheim Auto Auction
Recon Estimator
02.2020 - 08.2020
Job overview
- Processed traded-in vehicles data entry condition reports for each was due to be sold in the weekly Manheim Car Auction captured pictures of damages per vehicle, researched prices from 3 different locations for parts that needed replacing, created a price quote letter with the information researched, sent a photo of damaged areas per vehicle for approval developed a spreadsheet of all vehicles with clear titles, payoffs for liens, VIN inspection
Koons Ford of Annapolis
Tag & Title Clerk
07.2003 - 04.2020
Job overview
- Issued & registered hard tags for all new and used vehicles sold Collected money from customers, receipted & posted to correct accounts data & journal entry with accuracy customers purchase & funding Copied title work processed, filed created a spreadsheet for tracking title payoffs, responsible for T & T schedule to be kept clean consistently finalized, bundled, with detail eye for funding Stocked in traded titles, liens, reassignments were accurate, updated title due list Prepared, Notarized, reassigned titles, CO’s, dealer trades Ordered all inventory for MD & VA forms Effective communications with all the out state customers were with ETA registration & tags
- Prepared accurately out of state title work with the verify sales taxes
- Order lost CO’s if any / applied for duplicate titles Posted invoices for A/P, Answered multi phone lines, large volume of calls
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor's degree from Substance Abuse in Adults
08.2024
University Overview
Howard County Community CollegeColumbia, MD
GED
05.1992
University Overview
Skills
- Multi-line Phone Systems
- Effective communications
- Detail eye
- Follows directions
- Listen attentively to others
- Organizational skills
- Meets deadlines
- Completes all tasks given
- Dealer track and CVR systems
- Microsoft Excel
- Dealership experience
- Windows
- Microsoft word
- Excel
- Outlook email
- Power point
- Quick books
- Reliable
- Creative
- Self-Motivated
- Keeps positive
- Title processing
- Computer programs
- CDK / Reynolds & Reynolds
- Automotive repair
- Notary for over 20 years
- Communication skills
- Critical Thinker
- Takes constructive criticism
- Research
- Microsoft Office
- Time management
- Multi-tasker
- Handles stress well
- Cheerful outlook
- Desires to learn new things
- Effective communications with people
- Journal and data entries
- Customer service
- Tag & Title processor over 20 years experience in state and out of state
- Social media management
- Office experience
- Clerical experience
- Computer literacy
- Adapts easily
- Works well independently
- Auto estimating in parts
- Licensed NOTARY 21 yrs
- Office skills
- Professional phone manners
Additionalsections
Additionalsections
Skills tests, Administrative support professional fit - PROFICIENT, 08/01/20, Workplace safety - PROFICIENT, 02/01/21, Work motivation - PROFICIENT, 03/01/21, Customer service - PROFICIENT, 08/01/21, Customer focus & orientation - PROFICIENT, 08/01/21, Work style: Reliability - PROFICIENT, 10/01/21, Attention to detail - PROFICIENT, 12/01/21, Spreadsheets with Microsoft Excel - COMPLETED, 12/01/21, Recruiting - COMPLETED, 03/01/22, Data entry: Attention to detail - PROFICIENT, 03/01/22, Front desk agent (hotel) - PROFICIENT, 03/01/22, Sales skills - PROFICIENT, 08/01/23Certification
- Certified Notary Public
- Substance Abuse Counseling Certification
- Driver's License
- CPR Certification
Timeline
Tag and Title Clerk
Jim Coleman Automotive
10.2023 - 06.2024
Tag and Title Clerk
Carzlane
10.2020 - 09.2023
Recon Estimator
Cox Automotive Manheim Auto Auction
02.2020 - 08.2020
Tag & Title Clerk
Koons Ford of Annapolis
07.2003 - 04.2020
Grand Canyon University
Bachelor's degree from Substance Abuse in Adults
Howard County Community College
GED
- Certified Notary Public
- Substance Abuse Counseling Certification
- Driver's License
- CPR Certification
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