DEBORAH WASHINGTON
Kerrville,TX
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Front Desk Associate
Salvation Army Kroc Community Center
04.2017 - 03.2018
- Opened and closed facility, managed funds for main safe with average daily deposit of $10k, and managed $150 personal cash drawer
- Oversaw daily operations at fast-paced community center
- Assisted director of operations in implementation and execution of six programs at facility
- Answered questions and addressed, resolved, or escalated safety, security and member conduct issues to management personnel
- Promoted and sold over 80 memberships, conducted guest tours, and created new member files
- Enrolled over 200 Boys and Girls Club children each season
- Registered customers for activities events and competitions
- Hosted events by collecting deposits, fees and payments
- Used internal software to process visiting guest, check-ins and check-outs
- Maintained cleanliness and organization of front desk area
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained transaction security by verifying payment cards against identification
Station Manager
Kerrville Bus Station
03.2010 - 05.2012
- Oversaw operations of facilities by customers and vendors
- Monitored production operations for quality and compliance with standards and produced monthly financial reports
- Coordinated bus ticket sales for Kerrville and San Antonio customers, packaged and shipped express parcels for customers and vendors
- Delivered outstanding service to bus station customers to maintain and extend relationships for future business opportunities and tickets
- Managed implementation of new technological improvements for daily books resulting in 20% increased efficiency in sales
- Collaborated with regional manager to determine appropriate budgets per month
Branch Manager
Kelly Services
02.2003 - 03.2004
- Enhanced branch production rates by 3% while overseeing staff conflicts, evaluations, hiring, termination processes and payroll operations
- Generated financial and operational reports for financial forecasting to assist management with business strategy
- Mine for over 100k applicants on job sites, promptly corresponded with applicants, and coordinated and conducted interviews
- Streamlined new hiring process for over 500 employees and implemented onboarding orientation programs for new employees
- Pre-screened resumes prior to sending to over 20 clients for consideration
Education
Bachelor of Science - Healthcare Administration
University of Arizona Global Campus
Chandler, AZ12.2023
Associate of Science - Health Information Technology
Washburn University
Topeka, KS02.2004
Skills
- Staff Training
- Strategic Planning
- Workflow Planning
- Financial Forecasting
- Financial Statements
- Manage Budgets
- Employment Law
- Accounting
- Contract Review and Recommendations
- Medical Condition Coding Software
- Pharmacy Technician
- Home Health
Affiliations
Society of Human Resources Management membership 2004-2006
Languages
Spanish
Limited Working
Timeline
Front Desk Associate
Salvation Army Kroc Community Center
04.2017 - 03.2018
Station Manager
Kerrville Bus Station
03.2010 - 05.2012
Branch Manager
Kelly Services
02.2003 - 03.2004
Bachelor of Science - Healthcare Administration
University of Arizona Global Campus
Associate of Science - Health Information Technology
Washburn University
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