Deborah Wasson
Salem,United States
Summary
Dynamic professional with a proven track record at High Hampton Inn, enhancing guest satisfaction through personalized service and effective upselling. Skilled in event planning and decision-making, I implemented procedures that boosted team performance and guest ratings, showcasing my analytical problem-solving abilities and commitment to excellence in hospitality.
Overview
19
19
years of professional experience
Work History
Concierge Supervisor
High Hampton Inn
08.2022 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Contributed to the hotel''s revenue growth by successfully upselling premium services, partnering with local businesses, and coordinating special events for
- Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
Event Coordinator/Front of the House Manager
Rupert's at the Lodge
01.2006 - 05.2009
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Cosmetic Counter Manager
Belk
06.2017 - 03.2022
- Utilized data analysis tools to monitor sales trends and adjust promotional efforts accordingly for optimal results.
- Fostered a positive work atmosphere through open communication channels among team members.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals
Optical Lab Manager
Dr. Dexter's Vion Center
06.2009 - 09.2016
- Collaborated with sales team to address customer concerns and ensure satisfaction with optical products.
- Contributed to long-term planning efforts aimed at improving overall organizational performance within the optical laboratory.
- Oversaw budgeting decisions, allocating resources appropriately for staffing needs, materials procurement, and other operational expenses.
Education
Business Degree - Business Management
Wildwood Education
HornellEsthetician -
Cristine Valmy
Manhattan, NYSkills
- Event planning
- Project management
- Analytical and problem solving skills
- Time management
- Computer / Technical Literacy
- Decision-making
- Excellent Communication Skills
- Skilled Multi-Tasker
Timeline
Concierge Supervisor
High Hampton Inn
08.2022 - Current
Cosmetic Counter Manager
Belk
06.2017 - 03.2022
Optical Lab Manager
Dr. Dexter's Vion Center
06.2009 - 09.2016
Event Coordinator/Front of the House Manager
Rupert's at the Lodge
01.2006 - 05.2009
Business Degree - Business Management
Wildwood Education
Esthetician -
Cristine Valmy
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