Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Watson

Concord,North Carolina

Summary

Dynamic and innovative administrative specialist with 15+ years’ experience leveraging a record of accomplishment in the healthcare industry encompassing office and unit management, human resources expertise, and a commitment to providing comprehensive patient care.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

2026
2026
years of professional experience

Work History

ADMINISTRATIVE SUPPORT ASSISTANT II

Mecklenburg County Park and Recreation
2007 - 08.2010
  • Led administrative operations for Director, Assistant Director, and Division Director to increase office efficiencies and safeguard high levels of customer service as reflective of the company’s mission and vision.
  • Established customer-centric focus by managing front-office operations from productivity and scheduling to prioritizing and delegating tasks.
  • Processed deposits, invoices, and expenses for Partner for Parks managed Fee Waivers and Gold Card database, prepared letters, maintained vacancy spreadsheet, and managed directories for Advisory Council.

Public Attendant

Atrium Hospitality
01.2023 - Current
  • Member of a department that keeps the lobby clean of the hotel. Deliver excellent service to guests and their needs. Clean bathrooms, lobby, and breakroom.

Nursing Service Associate

Arnot Health
01.2018 - 01.2020
  • Deliver exceptional administrative support to the Nursing Services Director by implementing an efficient operational workflow committed to providing quality and comprehensive patient care. Serve as backup for the Executive Assistant Team tasked with serving on the front administrative lines by answering phones and greeting guests. Offer administrative presence at board meetings; record and transcribe meeting minutes.
  • Lead the floor as a Unit Clerk and guarantee all physician orders are submitted to the hospital base system.
  • Implement process improvements to drive efficiency by updating hospital procedure policies, developing and maintaining daily occupancy spreadsheets, developing and updating payroll spreadsheets, and entering labs into the base system and dialysis charges into the hospital database.
  • Deliver quality patient care by alerting nursing staff to critical or STAT labs, maintaining accurate medical records, arranging records for patient discharge, and confirming receipt by the Medical Records Department.

STAFF ASSISTANT

Carolinas Healthcare System
01.2012 - 01.2018
  • Supported Transplant Coordinator in dispensing compassionate care for transplant patients.
  • In-processed patients by collecting patient data and initiating labeled medical records, confirming insurance coverage for diagnostic cardiology and radiology testing, and utilizing e-Health Global to gather patient data.
  • Employed knowledge of Epic, e-Health Global, Cerner, and IDX to schedule patients for various services including x-rays, financial counseling, and specialist appointments with cardiologists, nephrologists, nutritionists, etc.
  • Enhanced patient care by assisting nurses in completing admission diagnostics, notifying nurses of STAT orders, coordinating patient transportation to scheduled testing and appointments, and verifying blood samples from transplant patients were submitted monthly to lab for cross matching.
  • Accurately completed medical records, arranged for discharge, and delivered to Medical Records Department.
  • Received multiple awards for exemplary service and teamwork.

UNIT CLERK

Arnot Ogden Medical System
01.2011 - 01.2011
  • Represented the unit and served as initial contact for a diverse patient population.
  • Coordinated patient activities from admission to transfer or discharge by collecting patient data, initiating labeled medical records, entering information in patient charts and hospital systems, preparing medical records for discharge, and delivering records to the Medical Records Department.
  • Assisted nurses and physicians by assigning rooms, ensuring completion of admission diagnostics, alerting to STAT orders, processing physician orders, referring telephone and verbal orders, and ensuring the accuracy of order transcriptions.

ADMINISTRATIVE SUPPORT ASSISTANT III

Mecklenburg County Park and Recreation
01.2007 - 01.2010
  • Supported Human Resources Manager and Consultants with administrative needs to drive operational efficiency and effectiveness for a facility with 600+ employees.
  • Aided in new hire prescreening and onboarding by assembling new hire applications for processing at County Human Resources, processing criminal and DMV background checks, preparing interview packets, and scheduling interviews, pre-employment, promotion, and random drug screenings.
  • Utilized Human Resources expertise to securely retain employment and medical records for 600+ employees and to accurately update and maintain employee payroll timesheets in PeopleSoft.
  • Established a team-focused environment by coordinating successful blood drives and aiding with administrative needs throughout the office including covering front desk operations, running reports, collecting fees, etc.

BILLING CLERK

AT&T
01.2000 - 01.2006
  • Member of the elite team processing $8M to $10M+ in weekly bill payments for residential and business customers.
  • Efficiently processed inbound/outbound calls while navigating complex software (Wausau) and multiple screens to assist customers, verify accounts, and gather billing data.
  • Oversaw special departmental projects, procured and distributed office supplies, and supervised team as needed to promote effectual operational workflow.
  • Utilized TotalView Software expertise to update and maintain employee records, timesheets, training, and vacation.
  • Earned high praise for successfully using conflict resolution skills to determine and resolve customer issues.
  • Honored with AT&T Award for Billing Operations and Production Integrity.

Education

Diploma - undefined

Thomas A. Edison Highschool

Skills

  • Administrative Support
  • Human Resources
  • Admissions and Discharge
  • Process Improvements
  • Database and Medical Records Management
  • Office and Healthcare Operations
  • High-Volume Billing
  • Departmental Collaboration
  • IDX
  • Cerner
  • Transchart
  • Encompass
  • Epic
  • E-Health Global
  • Wausau
  • Spreadsheets

Timeline

Public Attendant

Atrium Hospitality
01.2023 - Current

Nursing Service Associate

Arnot Health
01.2018 - 01.2020

STAFF ASSISTANT

Carolinas Healthcare System
01.2012 - 01.2018

UNIT CLERK

Arnot Ogden Medical System
01.2011 - 01.2011

ADMINISTRATIVE SUPPORT ASSISTANT III

Mecklenburg County Park and Recreation
01.2007 - 01.2010

BILLING CLERK

AT&T
01.2000 - 01.2006

Diploma - undefined

Thomas A. Edison Highschool

ADMINISTRATIVE SUPPORT ASSISTANT II

Mecklenburg County Park and Recreation
2007 - 08.2010

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Deborah Watson