Deborah Watts
Accountant
Plant City,FL
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
18
18
years of professional experience
Work History
Office Manager/Controller
Engineered Electric Services, LLC
Mulberry, FL
08.2022 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
Operations Manager
Dennis Hernandez & Associates, PA
Tampa, FL
08.2021 - 08.2022
- Managed daily operations of legal organization with 6 office locations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Enforced client confidentiality related to court cases and defended clients against opposition.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Implemented performance review and motivational strategies to elevate team results.
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for company employees.
- Sourced vendors for special project needs and negotiated contracts.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw high-volume accounting operations team focused on efficient budget administration, AP/AR and other financial management needs.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks software.
- Reduced financial inconsistencies while assessing and verifying all transactions and expense reports in both trust account & operating account.
- Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping.
Office Manager
Critical Peake Services
Savage, MD
03.2018 - 07.2021
- Manage employee files & ensure necessary paperwork is complete upon hire
- Performed daily entries of all payroll hours for all employees
- Calculate overtime & scale pay
- Manage PTO balance for all employees
- Assist with interviewing and selecting potential candidates
- Enter new employee information into HR/Payroll software
- Manage enrollment & terminations of employees in medical, vision, dental and other optional benefits
- Receive, research, and resolve all employee questions/concerns regarding payroll and benefits
- Manage benefit plan selection and communications with plan administrator
- Supervise, train, and manage department staff
- Open new contract & service jobs + issue purchase orders in software system
- Manage job reporting; labor, materials, and profitability
- Assist in purchasing necessary materials for jobs using company credit card
- Manage 50+ incoming calls daily from customers, vendors, and staff
- Research and resolve all customer requests/issues
- Manage Project Manager schedules and schedule meetings with clients
- Manage and send out client estimates
- Schedule project and service work, coordinating technician schedules with client schedules and needs/ requests
- Communicate project status to customers as needed
- Manage vendor selection & relationships, for office needs
- Manage all facets of billing, A/P and A/R: recording, collecting, processing payments, working closely with company accountant on reconciling, and reporting figures to General Manager and owners
Senior Administrative Assistant
McLaughlin Electric Company
08.2012 - 07.2016
- Daily entries of all payroll hours for 50 field staff
- Enter new employee information into HR/Payroll software
- Receive, research, and resolve all employee questions/concerns regarding payroll
- Supervise department staff and make recommendations as required
- Open new jobs and purchase orders in software system
- Manage job reporting; labor, materials, and profitability
- Performed research to resolve all customer requests/issues
- Serve as voice and face of company for clients, ensuring most pleasing and satisfactory experience for all project and service needs
- Schedule project and service work, coordinating technician schedules with client schedules and needs/ requests
- Manage all facets of billing, A/P and A/R: recording, collecting, processing payments, working closely with company accountant on reconciling, and reporting figures to General Manager and owners
Customer Service Representative/ Teller
M and T Bank
Hanover, MD
01.2009 - 10.2010
- Greeted each customer as upon entering building; creating relationships with each individual
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed over 100 customer transactions daily, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
Plan Administrator
CBIZ Inc
11.2005 - 02.2008
- Effectively answered up to 80 phone calls daily from plan members,
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Managed six types of benefit plans for over 400 companies keeping up to date and in line with HIPPA regulations
- Evaluated accuracy and quality of data entered into agency management system.
- Recommended new steps to simplify tracking the status of letters requesting additional claim information
- Commended for skill in finding elusive answers to benefits questions
Education
Bachelor of Science - Accounting
Hillsborough Community College
Tampa, FL 08.2023 - Current
Skills
- Payroll Processing
- Cash Flow Management
- Month-End and Year-End Closings
- Account and Ledger Reconciliations
- Trend Analysis
- Profit and Loss Management
- General Ledger Accounting
- Collections Understanding
Timeline
Bachelor of Science - Accounting
Hillsborough Community College
08.2023 - Current
Office Manager/Controller
Engineered Electric Services, LLC
08.2022 - Current
Operations Manager
Dennis Hernandez & Associates, PA
08.2021 - 08.2022
Office Manager
Critical Peake Services
03.2018 - 07.2021
Senior Administrative Assistant
McLaughlin Electric Company
08.2012 - 07.2016
Customer Service Representative/ Teller
M and T Bank
01.2009 - 10.2010
Plan Administrator
CBIZ Inc
11.2005 - 02.2008
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