Deborah Weis

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Enhanced customer satisfaction by consistently providing friendly and efficient service.
• Spoke with Primary Care Doctors office to ensure member was scheduled for their health screenings.
• Collaborated with fellow team members to achieve business goals and maintain a high level of customer service.
• Maintained full compliance of company policies and federal regulations.

• Patiently assisted callers with product recommendations, technical issues, as well as navigation assistance
• Used Salesforce to provide product discounts, place orders/returns create cases, and complete detailed notes for each contact
• Utilized Smart Look and Glance to co-browse and assist customers with navigation and troubleshooting programs
• Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports

• Collaborated with Care Guides, Nurses, and Team Lead regularly
• Resolved issues and questions related to member claims, billing and provider/facility verification, and network discrepancy
• Utilized company system, Rosco, to document member's suggestions, concerns, and comments; which included, relaying information internally and ensuring member satisfaction
• Followed HIPAA and PHI guidelines, and coordinated care across a variety of settings while providing a high level of professionalism
• Communicated with members via inbound/outbound phones and secure messaging
• Built personal relationships with guests to promote positive experiences
• Reviewed, organized, and approved clinicals for inpatient and outpatient care within the position's scope
• Completed clinical request determination letters and phone outreach to providers and facilities

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Scheduled and worked special events/catering.
• Correctly calculated inventory and ordered appropriate supplies.
• Managed schedules and call-outs.
• Designed new restaurant menu with smart pricing, and updated design while maintaining authenticity.

CYC (Connect Your Care)

• Used Admin Tool, Salesforce and Customer Care Plus to verify and assist clients with registering for HealthSafe ID, as well as troubleshoot login issues
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

FL DEO ( Florida Department of Economic Opportunity)

• Used Staff Connect to verify, update, add RA claims, and explain general as well as claim specific questions for claimants
• Researched and escalated on going claim issues to the appropriate department
• Managed over 50 customer calls per day

FEMA (Federal Emergency Management Agency)

• Used AWS to create, update, verify and review registrations for disaster Survivors
• Shared eligibility decision and appeal guidance for housing assistance and other needs
• Provided general and disaster specific referrals and assistance.
• Answered constant flow of customer calls with minimal wait times

• Used Brainworks to create invoices and bill clients for advertisements
• Used Excel and Word to organize analytics/leads, track ad schedules, and create rules and prize details for contests
• Created presentations using Microsoft PowerPoint and excel to train 10 members of the marketing department to sell ad spaces for digital advertising
• Used CircPro to create new accounts, track account activity and process payments
• Planned and executed internal and external marketing events
• Boosted brand awareness with target customer demographics with social, print, and email campaigns

• Used accounting program Mas200 to create 80+ invoices to bill and email receipts to clients each day
• Used TotalFBO (Fixed-Based Operation System) to submit catering orders, reserved hotels, and transportation for corporate and private jets
• Communicated with handlers, pilots and fuelers to ensure fixed-based operation was prepared for aircraft arrival
• Billed customers for services and fuel purchased and answered questions for current prices, hangar space, and bills
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds
• Trained 2 employees with Invoice processing
• Generated monthly accounts receivable reports to submit developments for management review
• Supported management by processing invoices and documents with consistent on-time delivery

• Worked with a small team of cleaners on Eielson Air Force base
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
• Used time management and efficient cleaning methods to meet deadlines
• Handled and stored equipment, chemicals, and materials properly and with caution

• Performed assembly of paper products according to specifications and instructions
• Promoted from Assembly Specialist to a Checker within 6 months
• Created an environment of growth and confidence with my team which increased overall team productivity
• Regularly recruited to work on special orders and projects
• Completed tasks in record time to meet quality standards
• Kept work areas organized, tidy, and clean for maximum productivity
• Worked directly with QA personnel to identify and correct defects
• Inspected parts and assemblies before shipment to customers to verify accuracy
• Trained new staff to perform assembly techniques, troubleshooting and preventative maintenance.