Dynamic professional specializing in customer service and sales with experience at Walmart. Demonstrated ability to exceed sales targets while enhancing client satisfaction through effective communication. Proficient in cash handling and team collaboration, consistently driving performance improvements and fostering positive work environments.
Work History
Cashier
Walmart
Greeted customers upon entry and promptly addressed needs to enhance shopping experience.
Operated cash register with precision for cash, check, and credit card transactions.
Maintained balanced cash drawer by reconciling at beginning and end of shifts.
Resolved customer complaints professionally, fostering positive relationships and loyalty.
Restocked merchandise in front lanes and organized checkout area for optimal workflow.
Mentored new employees on cashier duties, improving overall performance and efficiency.
Collaborated with team members to achieve sales targets while maintaining store cleanliness.
Promoted current offers to boost sales of promotional items and encourage repeat purchases.
Processor 1
Goodwill Industries Of San Diego County
2022 - 2024
Supported team members in their tasks, contributing to overall team success.
Increased productivity by effectively managing workload and prioritizing tasks.
Maintained accurate records and ensured timely completion of all necessary paperwork.
Enhanced team collaboration, sharing best practices for efficient processing techniques.
Received and reviewed incoming documents and materials.
Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
Reduced errors with meticulous attention to detail and thorough review of documentation.
Developed expertise in various processing systems for increased efficiency and accuracy.
Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
Contributed to the achievement of department goals through consistent high-quality work.
Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
Managed multiple priorities simultaneously, maintaining organization even during peak periods.
Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
Oversaw transition to new processing system, minimizing downtime and maintaining productivity.
Engaged in continuous professional development to stay updated on latest processing technologies.
Improved client satisfaction by ensuring timely and accurate processing of requests.
Facilitated cross-departmental collaboration to improve overall processing efficiency.
Negotiated with software vendors to upgrade processing tools, leading to improved performance.
Optimized resource allocation, allowing for faster turnaround on high-priority projects.
Made sure that products were produced on time and are of good quality.
Maintained organized work area by cleaning and removing hazards.
Collaborated with other departments to optimize production workflows.
Examined incoming materials and compared to documentation for accuracy and quality.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Met production targets and tight deadlines by collaborating closely with team members.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Owner
Deborahs Vintage
2015 - 2021
Telephone Sales Representative
Wordsmart
1999 - 2015
Led customers through smooth sales processes.
Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
Met quotas for cold, active and inactive calls, with over Number calls completed on average days.
Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
Adapted communications style based on individual customer needs for an optimal experience catered specifically to them.
Delivered exceptional service with a professional demeanor, building long-lasting relationships with clients.
Enhanced team performance by sharing best practices in sales techniques and product knowledge during meetings.
Maintained strong call control to keep customers focused on sales offerings.
Maintained detailed records of customer interactions to ensure accurate order processing and follow-up communication.
Streamlined call processes for increased efficiency, reducing average call handling times without compromising quality.
Promoted up-selling strategies during calls to maximize transaction value while ensuring customer satisfaction.
Answered questions during initial contact and follow-up calls with sales prospects.
Demonstrated strong negotiation skills to secure favorable terms for both customers and the company during transactions.
Achieved one-call sales with Number% of contacts.
Contributed to the company''s growth by achieving top sales rankings within the team consistently.
Improved client retention rates by providing timely follow-up on orders, requests, and concerns.
Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
Overcame objections from prospective clients through clear explanations of product benefits tailored to their unique circumstances.
Collaborated closely with other departments for seamless coordination of order management, shipping, and billing processes.
Set up and updated customer accounts and researched questions using multiple computer systems.
Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
Developed rapport with customers through active listening and personalized product recommendations.
Strengthened team morale by consistently demonstrating a positive attitude, offering support to colleagues, and celebrating successes.
Utilized CRM software effectively to track progress against goals, monitor customer engagement levels, and manage lead pipelines.
Generated leads for potential new business opportunities through targeted outbound calls and referrals.
Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
Assisted in training new hires on company policies, products, and sales techniques to foster their success within the team.
Conducted thorough market research to identify trends that informed strategic outreach efforts aimed at expanding our client base.
Completed daily and weekly sales reporting using assigned tools.
Built relationships with customers using strong persuasion and active listening skills.
Answered questions about company offerings with knowledgeable responses about products and services.
Completed daily cold calling and outreach to build sales pipeline.
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Informed current and prospective customers of promotions and new or upgraded products.
Asked pertinent questions to understand customer requirements.
Followed up with customers to solicit further sales.
Called prospective customers in designated market area to qualify leads.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Recorded contact information of customers and potential customers in internal database.
Recorded and updated customer information in online systems.
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Made average of Number outbound and inbound calls per day.
Overcame objections using friendly, persuasive strategies.
Educated customers on product and service benefits, explaining features and answering questions.
Utilized sales techniques to build customer interest and close sales.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Developed extensive knowledge of products and services to better assist customers.
Opened new accounts and documented personal, demographic, and payment information in system.
Asked relevant questions to assist customers with selecting needed or requested products and services.
Generated leads and established relationships with potential customers through outbound telephone calls.
Documented customer interactions and transactions, maintaining accurate records of all dealings.
Pitched products and services to potential customers, securing new deals and sales opportunities.
Provided information about available products and services, membership details, and purchase advantages.
Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Negotiated pricing and payment terms with customers when possible to close deals.
Observed and learned changing customer requirements and adapted sales strategies as needed.
Implemented upselling techniques to increase revenue and move product.
Collaborated with marketing teams to develop and execute promotional strategies.
Attained $Amount in sales targets on monthly basis.
