Deborah Guarnieri
Richmond,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Business and School Branding
Roudabush Group Branding
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at product installation
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Professional Organizer Services
Self
01.2021 - 01.2022
- Managed relocation project for Lickinghole Craft Brewery's Owner and CEO's personal residence, ensuring seamless transition to new home by decluttering and organizing the home in its entirety. Additionally, organized employee workspaces. Increased client confidence in their ability to maintain organized spaces through personalized coaching sessions. Boosted employee morale by transforming congested workspaces into tidy, welcoming environments conducive to greater productivity levels. Simplified daily routines for families by creating user-friendly home organization systems that promoted orderliness. Reduced clutter-related hazards in home by providing practical organization solutions catered to individual lifestyles. Provided emotional support and companionship to client.
- Managed organization of Herff-Jones' warehouse space, ensuring better daily operations for order fulfillments. Enhanced client satisfaction by designing customized organizing systems tailored to their specific needs. Conducted thorough assessments of client needs and preferences prior to initiating organizing projects for optimal results. Streamlined warehouse spaces for increased productivity and efficiency through decluttering and organization. Utilized project management skills to meet event deadlines and complete requirements.
- Transformed chaotic environments into functional, aesthetically pleasing spaces through organizational expertise.
- Maximized storage potential in residential and warehouse settings by implementing space-saving solutions.
- Established lasting relationships with clients, providing ongoing support and advice to maintain organized spaces long term.
Owner
Infian
01.2013 - 01.2015
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Consulted with customers to ensure their systems were running efficiently and proposed solutions
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Owner
Wheat Systems Integration, LLC
01.2005 - 01.2013
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Client Service Analyst and Quality Assurance
Health Informatics, Inc.
01.2004 - 01.2013
- Maintained confidentiality of sensitive client information, adhering strictly to company policies regarding privacy protection.
- Streamlined processes for increased efficiency in managing client accounts and requests.
- Enhanced team productivity by collaborating on projects, sharing knowledge, and addressing issues promptly.
- . Assisted with tracking customer complaints through resolution phases.
- Collaborated cross-functionally with other departments to ensure seamless delivery of services across the organization''s offerings.
- . Helped manage customer escalations process.
- Contributed to the creation of internal reports detailing department performance metrics and areas for improvement.
- Assisted in the development of training materials to enhance new hire onboarding and ongoing staff education.
- Maintained issues logs and prepared periodic reports based on data.
- Proactively identified potential issues affecting clients'' accounts and software, taking steps to address them before they escalated into larger concerns.
- Analyzed client disputes and offered solutions to fit client and company expectations.
- Developed strong relationships with clients through exceptional communication skills and personalized service, including helping them become HIPAA compliant.
- Conducted thorough research to provide data-driven recommendations for improving client services.
- Improved client satisfaction by providing timely and accurate responses to inquiries.
- Provided support during annual audits, ensuring all necessary documentation was readily available and accurately maintained.
- Monitored daily performance against established metrics.
- Demonstrated adaptability by quickly learning new software programs and industry-specific regulations to better serve clients'' needs.
- Resolved complex software issues for clients, ensuring a high level of satisfaction and retention.
- Escalated requests for service, acting as point of escalation for external and internal parties.
- Managed multiple deadlines simultaneously while maintaining attention to detail in all tasks performed.
- Participated in regular meetings with team members to discuss progress, challenges, and best practices in client service management.
- Updated internal databases with relevant client information, keeping records current for efficient reference as needed.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Implemented and developed customer service training processes.
Regional Account Executive
Health Informatics, Inc.
01.2003 - 01.2004
- Attended networking events to build relationships and identify sales opportunities.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Partnered with marketing teams to develop targeted campaigns aimed at driving sales within specific industries or demographics.
- Collaborated with cross-functional teams to ensure seamless onboarding of new clients.
- Resolved client issues promptly and effectively through skillful negotiation tactics and proactive problem-solving measures.
- Provided regular updates to management on account performance and market trends.
- Implemented strategic plans to maximize sales revenue within assigned territories.
- Streamlined internal processes to improve efficiency, reducing administrative time spent on account management tasks.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
Education
Bachelor of Science - Health Education
Virginia Commonwealth University
Richmond VAAdult And Continuing Education
Virginia Commonwealth University
Richmond, VASkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organization and Time Management
- Flexible and Adaptable
- Problem Resolution
Timeline
Business and School Branding
Roudabush Group Branding
01.2022 - Current
Professional Organizer Services
Self
01.2021 - 01.2022
Owner
Infian
01.2013 - 01.2015
Owner
Wheat Systems Integration, LLC
01.2005 - 01.2013
Client Service Analyst and Quality Assurance
Health Informatics, Inc.
01.2004 - 01.2013
Regional Account Executive
Health Informatics, Inc.
01.2003 - 01.2004
Bachelor of Science - Health Education
Virginia Commonwealth University
Adult And Continuing Education
Virginia Commonwealth University
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