Deborah White
Brooklyn,NY
Summary
Determined, resourceful and proactive self-starter with extensive experience supporting senior executives with confidentiality, flexibility, and professionalism. Proven track record in making sound judgement calls, gaining trust, and supporting C-Suite Executives and VPs both directly and indirectly across multiple organizations. Dynamic problem-solver with proven effectiveness in identifying system inefficiencies and implementing corrective measures to improve operations and internal communications. Assertive, creative, and innovative, a strong backbone to independently overcome obstacles with a high level of integrity and discretion. Excellent interpersonal skills, detail oriented and meticulously organized. Effective at working within a constantly changing environment who consistently seeks to improve processes and streamline workflows.
Overview
16
16
years of professional experience
Work History
Denials Manager
Brookdale Hospital Medical Center
Brooklyn, NY
07.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Provide guidance to staff daily and assist in handling complex issues with insurance companies
- Maintaining continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Reduced claim denials by empowering staff with new ideas and methods in day-to-day activities
- Actively listened to employees' requests, confirming full understanding before addressing concerns.
- Work cohesively with the team when short-staffed
- Learned organization EHR within 3 months
Lead Utilization Review Coordinator
Kingsbrook Jewish Medical Center
Brooklyn, NY
01.2018 - 07.2021
- Sole contributor and contact person between insurance companies and case manager for approximately 40-60 approvals and denials daily
- Delivered available patient status “non-clinical” to family and insurance companies
- Entered patient data to proprietary system to allow Case Managers to complete information
- Researched patient information to ensure 100% accuracy to reduce delay in insurance determinations
- Generated and reviewed daily census for discharges for 6 units to warrant accuracy
- Served as singular Case Management Department liaison interfacing between hospital and insurance providers advocating for coverage of patients’ medical treatments
- Utilized technological systems including AllScripts (now CarePort), Clinician’s View, Wellsoft, and Eagle
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Handled on average 30 calls per day to address internal and external inquiries and concerns
C-Level Executive Assistant
Kingsbrook Jewish Medical Center
Brooklyn, NY
01.2011 - 01.2018
- Provided administrative and business support to the Vice President/Chief Nursing Officer (VP/CNO) while supporting the Nursing Administrative management team
- Executed purchase orders for hospital supplies while managing $2-3M annual budget
- Managed VP/CNO’s complex and frequently changing calendar
- Improved office efficiency by creating and implementing paperless filing system
- Maintained nursing staff files, monitored license expiration and other NYS credentials
- Oversaw logistics of quarterly staff meetings including developing marketing materials, creating registration procedures and providing on-site support for 400+ staff members
- Processed seminar reimbursements totaling $30k annually for nurses and staff
- Drafted and edited executive-level presentations, memoranda, and communications
- Supervised multiple administrative projects simultaneously on strict deadlines
- Created quarterly and annual reports analyzing key customer satisfaction metrics
- Trained 4 administrative staff
Business Associate
Kingsbrook Jewish Medical Center
Brooklyn, NY
01.2009 - 01.2010
- Provided exceptional customer service while managing high call volume from patients, doctors, and insurance companies
- Communicated effectively with physicians, patients, families, and colleagues.
- Collected and processed payments for appointments, answered patient inquiries timely, conducted patient interviews to elicit registration information
- Maintained confidentiality of patient demographic and medical records
- Utilized ICD-9 system to close visits daily basis for the outpatient clinics with varying specialties
- Implemented a successful tracking system to better organize documents for in-house physicians and team members
Inventory Assistant
MODO Eyewear
New York, NY
01.2006 - 01.2009
- Implemented filing system and oversaw communications resulting in higher sales and faster invoice payments for high volume accounts, including Costco
- Single-handedly managed inventory, shipping, and receiving teams at Ohio warehouse
- Led three-person taskforce under VP to enforce project deadlines and support sales team
- Collaborated with Import Specialist to maintain adequate level of inventory in stock
- Played key role creating eyewear for Phat Fashions LLC, maintained lasting and profitable relationships with overseas manufacturers
- Monitored inventory using Oracle and DHL Logistics, frequently optimizing procedures
- Maintained system tracking daily availability of on-hand inventory stock across company
- Created and logged item codes and SKUs for all new items in Oracle
- Acted as liaison for 8-10 sales representatives in various U.S
- States by replenishing their personal inventory and providing reliable support for field sales
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Education
Associate - Accounting
New York City College of Technology of The City University of New York
Brooklyn, NY05.2013
Associate of Liberal Arts -
New York City College of Technology of The City University of New York
Brooklyn, NY2006
Skills
- EHR Software Systems:
- Eagle, CarePort, Epic, Clinician’s View, Teletracking, Wellsoft
- Oracle, DHL
- Microsoft Suite
- Mac & PC
- Teams, WebEx, Zoom, GoToMyPC, Skype
Timeline
Denials Manager
Brookdale Hospital Medical Center
07.2021 - Current
Lead Utilization Review Coordinator
Kingsbrook Jewish Medical Center
01.2018 - 07.2021
C-Level Executive Assistant
Kingsbrook Jewish Medical Center
01.2011 - 01.2018
Business Associate
Kingsbrook Jewish Medical Center
01.2009 - 01.2010
Inventory Assistant
MODO Eyewear
01.2006 - 01.2009
Associate - Accounting
New York City College of Technology of The City University of New York
Associate of Liberal Arts -
New York City College of Technology of The City University of New York
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