System Director of Laboratory Services
Health System
- Provided executive leadership for laboratory operations across four hospital campuses, aligning clinical services with organizational strategic goals while ensuring operational excellence, regulatory compliance, financial stewardship, and exceptional patient care.
- Executive Leadership & Operational Excellence
- Directed laboratory operations across four hospital locations, providing strategic oversight for clinical, operational, financial, and regulatory performance.
- Led, mentored, and developed teams of 7–50 full-time employees, fostering a culture of accountability, collaboration, and continuous improvement.
- Served as a trusted advisor to executive leadership, physicians, nursing leaders, and interdisciplinary teams to advance organizational initiatives and improve healthcare delivery.
- Developed strategic plans that enhanced operational efficiency, workforce engagement, and service quality.
- Financial & Resource Management
- Managed a $1.7 million annual operating budget, consistently maintaining expenditures within 3% of budget targets.
- Improved financial performance through resource optimization, equipment standardization, contract evaluation, and cost-containment initiatives.
- Standardized laboratory analyzers across a 42-hospital health system, improving operational consistency while reducing unnecessary costs and workflow variation.
- Quality, Regulatory & Risk Management
- Maintained continuous regulatory readiness and successfully led nine consecutive accreditation and regulatory inspections during an 18-year tenure.
- Ensured compliance with all federal, state, and accreditation requirements while promoting a culture of quality, patient safety, and risk reduction.
- Implemented performance metrics and quality improvement initiatives that strengthened operational outcomes and regulatory compliance.
- Healthcare Technology & Change Management
- Directed implementation of the Epic Beaker Laboratory Information System (LIS), leading multidisciplinary teams through planning, workflow redesign, staff education, and system optimization.
- Achieved rapid post-implementation stabilization by significantly reducing system errors within the first 90 days.
- Championed technology initiatives that improved clinical workflow, data integrity, reporting accuracy, and operational efficiency.
- Performance Improvement
- Redesigned laboratory workflows using Lean process improvement principles to improve turnaround times, specimen flow, and service delivery.
- Established key performance indicators (KPIs) and accountability measures that improved productivity, quality, and patient satisfaction.
- Led continuous improvement initiatives that enhanced patient care while supporting organizational goals for quality, safety, and operational excellence.
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