Deborah Wickham
Kalispell,MT
Summary
Great work ethic and work well with others. Professional behavior is always given. Love to work in a positive working environment.
Overview
12
12
years of professional experience
Work History
Casino Floor Runner
VFW
08.2023 - Current
- High level of kind customer service, troubleshooting 16 gaming machines, cash out winning tickets, accounting reconciliation, bartending, comply to Montana casino regulations, create enjoyable atmosphere that customers want to come back to
Administrative, Dispatcher
Express Employment
11.2022 - Current
- Administered and maintained daily office operations, responding to client’s phone calls, text through podium, emails, through teams, and walk-ins.
- Dispatching service team, extreme google calendar coordination.
- Creating service appointments with educating clients on costs, policies, procedures, and expectations.
- Managed customers home maintenance program for three-hundred and fifty clients
- Using QuickBooks and Field Edge for account management account reconciliation.
- Improved response times by efficiently dispatching emergency services and managing administrative tasks.
- Managed multiple phone lines while maintaining a calm demeanor during high-pressure situations for optimal task performance.
- Maintained accurate records of dispatched units, call logs, and incident details for thorough documentation and reporting purposes.
- Collaborated with various departments to share information and coordinate efforts to address emergencies quickly and effectively.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Utilized customer feedback to improve customer service.
Stylist in Training
Creviers Academy of Cosmetology Arts
08.2020 - 08.2021
- Hair cutting, clipper cuts, color, weaves, skin care, nail applications, waxing, facials, lash lift and tint.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Participated in team meetings and staff training sessions.
Human Resources Safety Compliance Manager
Glacier Stone Supply
01.2020 - 06.2020
- Conduct interviews for qualified candidates, background checks, oversee all benefit package for 50 employees, and provide new employee orientation.
- Complied to all OSHA rules and regulations in production plant.
- Monitor all employees for compliance in personal protective equipment and job performance.
- Handle all workers’ compensation claims and return to work program,
- Create corrective action documents and have conversation with employee.
- Create all new policies and procedure for company.
- Leveraged strong interpersonal skills to mediate conflicts and address concerns related to workplace safety, promoting a positive culture of open communication.
- Managed safety data tracking systems, ensuring accurate reporting to regulatory agencies and internal stakeholders.
- Served as a subject matter expert on relevant industry standards and best practices, keeping team members informed about changes in regulations.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Facilitated training for 55 employees.
Administrative Store Associate, HR
Lowes
01.2019 - 01.2020
- Support leadership with staffing, scheduling interviews, scheduling associates in workday, organize training, administering new employee orientation, reporting compliance issues, attendance record keeping, and payroll for hundred-fifty-two employees.
- Complete intake for all, worker’s compensation, general liability, and auto claims
- Follow-up to ensure claims have been handled properly.
- As part of safety team, I review sales floor for hazards, OSHA violations, and risks.
- Assist with cashier, customer service desk, and sales floor when demand is needed.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Barista-Seasonal Family Business
Jo Mamma’s Snack Attack, Kalispell, MT
07.2012 - 08.2019
- Made espresso, smoothies, frozen drinks, and mini donuts
- Sales, working with public at craft shows, county fairs, music festivals
- Estimating inventory for events for purchasing products
- Paid employee’s wages
- Created schedules.
- Maintained bookkeeping records
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
Commercial Truck Driver-Seasonal
JD Thinning, Whitefish, MT
10.2018 - 12.2018
- Operated ten to eighteen speed transmissions commercial dump trucks
- Preformed pre-trip and post trip on every shift Fixed minor issues on trucks
- Used two-way radios when dealing with aggregate gravel pits
- Maintained clean driving record as well as clean mandatory drug screening.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
- Inspected load security and checked for damages.
Fleet Safety Coordinator
Nelcon Inc. Kalispell, MT
03.2017 - 09.2018
- Wore many hats for Nelcon/White Rock
- As fleet Safety Coordinator, managed all licensing and registrations for all vehicles including commercial grade plus, yellow iron
- Kept company compliant with Montana Department of Transportation, as well as Federal Government
- Reviewed by sight open mine logistics to make sure were in compliant
- Reviewed driving logs of each company driver
- Coordinated all trainings subject to a due date for compliance.
- Conducted thorough audits on vehicle maintenance records ensuring proper documentation was maintained for two-hundred pieces of equipment.
- Played a critical role in the development and execution of company-wide safety initiatives, promoting a culture of responsibility and accountability among drivers.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Proactively identified and solved complex problems that impacted management and business direction.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Resolution Specialist, CSR III
DirectTV, Missoula, MT
12.2013 - 11.2015
- Resolution specialist position I had supervisory rights, a one stop for billing, technical, retention, moves orders, discontinuing services
- Took inbound calls servicing satellite television customers
- Explained complicated bill ledgers, issued credits within credit guidelines, reactivated accounts, and warranted payment extensions when valid
- Closed account when requested by customer, after trying to save account
- Spoke about promotional discount as loyalty offers and to save customer from disconnecting
- Troubleshooting technical issues with satellite services such as faulty equipment, error codes to resolve, ordering new equipment
- Elite customer services and soft skills were essential to this position.
Education
Certificate - Cosmetology
Crevier's Academy of Cosmetology Arts
Kalispell, MT08.2021
Skills
- Leadership Qualities
- Office Machine Operation
- Safety Procedures
- Technical Thinking
- Microsoft Products
- QuickBooks
- Quick Learner
- Soft Skills
- Professionalism
- Team Player
- Follows Direction
- Organized
- Attention to Details
Timeline
Casino Floor Runner
VFW
08.2023 - Current
Administrative, Dispatcher
Express Employment
11.2022 - Current
Stylist in Training
Creviers Academy of Cosmetology Arts
08.2020 - 08.2021
Human Resources Safety Compliance Manager
Glacier Stone Supply
01.2020 - 06.2020
Administrative Store Associate, HR
Lowes
01.2019 - 01.2020
Commercial Truck Driver-Seasonal
JD Thinning, Whitefish, MT
10.2018 - 12.2018
Fleet Safety Coordinator
Nelcon Inc. Kalispell, MT
03.2017 - 09.2018
Resolution Specialist, CSR III
DirectTV, Missoula, MT
12.2013 - 11.2015
Barista-Seasonal Family Business
Jo Mamma’s Snack Attack, Kalispell, MT
07.2012 - 08.2019
Certificate - Cosmetology
Crevier's Academy of Cosmetology Arts