Summary
Overview
Work History
Education
Skills
PTA Vice President and Treasurer
Timeline
Generic

Deborah Williams

Starke,United States

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy.

Overview

34
34
years of professional experience

Work History

Human Services Program Specialist

Florida Department Of Health
Starke, FL
12.2019 - Current
  • Adhere to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Interview applicants for services and supported application completion as necessary.
  • Prepare documents for review and completion by service applicants, supporting completion and responding to questions.
  • Establish positive relationships with program participants and assessed goals, working to address individual needs and tailor services to suit them.
  • Determine needed and relevant interventions based on each participants cognitive abilities and current needs.
  • Conducts community events to promote available programs and educate public on various services.
  • Coordinate referrals and direct support for program participants.
  • Assist clients in obtaining health insurance through the Affordable Care Act as a certified Marketplace Assister.
  • Describe procedures, requirements and benefits to clients and interested parties.
  • Speak with senior citizen, mentally/physically challenged & general population groups to expand community engagement and program outreach.
  • Work with clients to improve life choices and maximize benefits of programs.
  • Create presentations for program functions.
  • Teach health education classes for community members.
  • Manage budgets, purchase requisitions to maintain adequate stock levels.
  • Promote available resources and connect individuals with appropriate services.
  • Continually improve knowledge, skills and performance based on feedback and self-identified professional development needs.
  • Have worked to maintain outstanding attendance record, reporting of EARS and People First in a timely manner & consistently arriving to work ready to start immediately.
  • Proficient in Microsoft Publisher, Microsoft Word and some working knowledge of Microsoft Excel.
  • Performs various other duties as needed.

Licensed Real Estate Agent

Charnelle Whittemore Realty
Starke / Jacksonville, FL
03.2008 - 09.2018
  • Advised and informed prospective customers on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow customer base and increase revenue.
  • Compared recently sold area properties to determine competitive market prices.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
  • Educated customers by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Educated customers on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Wrote contracts to outline sales and purchases of properties.
  • Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Promoted properties to target audiences to enhance revenue generation.
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
  • Examined homes for customer arrivals after planning open-house events and showings.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Designed and staged homes for optimum showings and photography.
  • Drafted contracts for purchases, sales and for home repairs before move-ins and final steps.
  • Reviewed and executed confidential documents, contracts and disclosures.

Ross & Logan Disposal

Human Resources & Payroll
Jacksonville, FL
03.2008 - 01.2010
  • Responsible for maintaining and enhancing human resources by planning, implementing and evaluating employee relations and policies,programs and practices. Managed payroll process, performed accounting related tasks, sales and marketing and contract compliance.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Performed bookkeeping functions, including posting data or keeping other records concerning costs of goods or services or shipment of goods.
  • Used data entry skills to accurately document and input statements.
  • Processed vendor and supplier payments on weekly basis.
  • Processed and mailed monthly monthly statements and assisted with related requests for information and clarification.
  • Offered friendly and efficient service to all customers, handling challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Owner

Florida Grassworks, Inc.
Jacksonville, FL
01.2004 - 03.2007
  • Managed day-to-day business operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Established foundational processes for business operations.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
  • Trained and motivated employees to perform daily business functions.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Prepared annual budgets with controls to prevent overages.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Replacement Coordinator

Pine Grove Dairy, Inc.
Jacksonville, FL
06.1998 - 03.2005
  • Managed heifer replacement program for 1000 cow dairy farm.
  • Genomic data management, vaccination record keeping and overall health management.
  • Payroll and human resources, record keeping, accounts payable, accounts receivable, supply purchasing , managed herd and supply inventory.
  • Assisted University of Florida School of Veterinary Medicine's special research studies and teaching groups.
  • Lead educational tours for community schools.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.

Administrative Assistant

Duval County Public School Board
Jacksonville, FL
06.1993 - 06.1998
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Offered departmental administrative support.
  • Performed general office duties, including answering phones, routing calls/messages and greeting visitors.
  • Supported Vice-Principal through personal document management, calendar organization and collateral preparation for meetings.

Special Education Teaching Assistant

Duval County School Board
Jacksonville, FL
08.1992 - 08.1994
  • Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts presented by teachers.
  • Organized and supervised games and other recreational activities to promote physical, mental and social development.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Enforced school and class rules to teach students proper behavior.
  • Interacted, observed and responded to children's needs, emergencies and conflicts while supervising classroom activities.
  • Communicated regularly with students and parents through telephone, email and student-parent meetings.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Contributed to classroom learning by preparing and implementing daily lesson plans.
  • Administered tests to class and graded papers.
  • Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
  • Aided special education teachers in delivering important services for individuals with exceptionalities.
  • Helped special education teachers determine specific needs for individuals with exceptional needs.
  • Contacted parents to discuss student progress and set up meetings.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teacher in development of individual learning strategies.
  • Oversaw class of students in absence of instructor. Substitute taught classes as needed.

Customer Service Representative

Sears Warehouse
Jacksonville, FL
01.1990 - 08.1992
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Worked with specialty products and fine jewelry. also was on annual inventory team.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.

Education

Florida Community College At Jacksonville
Various Campuses

Real Estate License - Real Estate

Watson School of Real Estate
10.2008

Skills

  • Self-motivated professional
  • Adaptability
  • Clerical
  • Written and verbal communication
  • Program development
  • Market research
  • Proficient in Microsoft Publisher and Word
  • Detail-oriented
  • Planning and coordination
  • Teamwork
  • Purchase orders
  • Customer service oriented
  • Flexible schedule

PTA Vice President and Treasurer

Served 3 years as Vice President and Treasurer for a very active PTA that had numerous fundraising events.

Timeline

Human Services Program Specialist

Florida Department Of Health
12.2019 - Current

Licensed Real Estate Agent

Charnelle Whittemore Realty
03.2008 - 09.2018

Ross & Logan Disposal

Human Resources & Payroll
03.2008 - 01.2010

Owner

Florida Grassworks, Inc.
01.2004 - 03.2007

Replacement Coordinator

Pine Grove Dairy, Inc.
06.1998 - 03.2005

Administrative Assistant

Duval County Public School Board
06.1993 - 06.1998

Special Education Teaching Assistant

Duval County School Board
08.1992 - 08.1994

Customer Service Representative

Sears Warehouse
01.1990 - 08.1992

Florida Community College At Jacksonville

Real Estate License - Real Estate

Watson School of Real Estate

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Deborah Williams