Deborah Williams
Bennettsville,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Sales and Service Specialist
Bank of America
Sunset Beach , NC
03.2003 - 02.2014
- Resolved customer inquiries and complaints regarding products, services, and payment issue
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Co-Owner
Olivia’s Uniques Inc
Gastonia, North Carolina
10.1994 - 03.2003
- Ordered Merchandise
- Processed Invoices
- Processed Employee Checks
- Entered Merchandise Sold
- Balance Account
Senior Office Assistant
Duke Power Company
Charlotte, NC
07.1978 - 09.1994
- Planned events such as conferences, meetings and workshops.
- Answered questions from customers regarding products or services offered by company.
- Prepared expense reports for senior management team members.
- Compiled data from various sources into concise reports for management review.
- Provided administrative support to senior management team members.
- Managed incoming calls, emails, mail and other correspondence from customers.
- Developed standard operating procedures for office processes.
- Maintained databases of customer information including contact details and order history.
- Tracked employee attendance records ensuring compliance with company policies.
- Processed invoices into accounts payable system for payment processing.
Education
High School Diploma -
East Gaston High School
Mount Holly, NC06-1974
Skills
- Honest and Dependable
- Goal-Oriented
- Product Knowledge
- Loss Prevention
- Payment Processing
- Cash Handling
- Customer Assistance
- Excellent Communication
- Written Communication
- Computer Proficiency and Microsoft Office
- Problem-solving abilities
- Analytical Skills
- Relationship Building
- Multitasking
- Product and Service Sales
- Task Prioritization
- Problem-Solving
- Professionalism
- Reliable and Responsibl
- Honest and Dependable
- Time Management
- Engaging with Diverse Customers
- Attention to Detail
Timeline
Sales and Service Specialist
Bank of America
03.2003 - 02.2014
Co-Owner
Olivia’s Uniques Inc
10.1994 - 03.2003
Senior Office Assistant
Duke Power Company
07.1978 - 09.1994
High School Diploma -
East Gaston High School