Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Williams

Abita Springs,Louisiana

Summary

Dedicated caregiver with extensive experience at Ochsner Medical Center, skilled in compassionate patient care and medication administration. Proven ability to enhance client wellbeing through emotional support and effective communication. Committed to maintaining a safe environment and promoting independence, ensuring high-quality care tailored to individual needs.

Overview

11
11
years of professional experience

Work History

Private Caregiver

Sally Shushan
07.2015 - 04.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Private Caregiver

Bruce Schulter
09.2022 - 02.2023
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living activities for improved quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored vital signs and reported any abnormalities to healthcare providers promptly.
  • Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained clean, safe, and well-organized patient environment.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.

Patient Access Representative

Ochsner Medical Center
06.2014 - 10.2022
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

High School Diploma -

Joseph S. Clark High School
New Orleans, LA
05-1982

Skills

  • First aid and safety
  • Patient care
  • Housekeeping duties
  • Emotional support
  • Meal preparation
  • Empathy display
  • Compassionate caregiving
  • Personal hygiene assistance
  • Medication administration

Timeline

Private Caregiver

Bruce Schulter
09.2022 - 02.2023

Private Caregiver

Sally Shushan
07.2015 - 04.2025

Patient Access Representative

Ochsner Medical Center
06.2014 - 10.2022

High School Diploma -

Joseph S. Clark High School

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Deborah Williams