Deborah Anderson Williams
Tracy,CA
Summary
Detail-oriented professional with strong proficiency in Microsoft Office and a proven ability to quickly master new software applications. Excellent planning, organizational, and time management skills are complemented by a robust customer service orientation, ensuring effective handling of telephone and electronic inquiries while directing them to appropriate departments. Capable of managing multiple competing priorities with discretion, overseeing record maintenance, and coordinating events seamlessly. Known for reliability and adaptability, with a commitment to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Corporate Operator
Apple
02.2017 - Current
- Participated in safety drills, staying prepared for emergency situations.
- Direct callers to appropriate areas like Billing or Technical support. The calls vary depending on their request.
- Keep accurate records of all calls coming in and logging them into the Wrike System at the end of the day for accountability.
- Provide relay service for specialized callers.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Receptionist
Mindlance
11.2015 - 02.2017
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Engaged in continuous learning to stay updated on best practices in office management.
- Contributed to positive work environment by always maintaining professional communication with colleagues.
Administrative Assistant
Pacific Coast Title Company
04.2015 - 08.2015
- Developed and maintained relationships with vendors, negotiating better terms.
- Assisted with onboarding of new employees, making them feel welcomed and prepared.
- Handled confidential documents with discretion and integrity.
- Monitored office equipment and arranged for maintenance when necessary.
- Made all deposits via online baking for EMD deposits and closing transactions.
Administrative Assistant / Data Processor
Safe Security
01.2015 - 03.2015
- Data entry of due diligence results and sub calls to customers about subscriber satisfaction survey on the recent installation of their security alarm system.
- Prepare letters for mailing to customers for request for Monitoring Service Agreement, yards signs, inside/outside window stickers, and copy of contracts.
- Open and process all incoming mail and faxes, noting customer acct # on paperwork to expedite data entry.
- Data entry of cancellation letters, address changes, bankruptcy notices, checks received, invoices, and placing in the correct basket for each function.
Mail Pre-Sorter
United Postal Service
12.2014 - 12.2014
- Temporary Employment for the Christmas Season. Responsible for sorting the mail and placing in the appropriate containers according to size and color.
- Loading the trucks with packages for delivery to the Postal Service, running back and forth doing cart run placing items on the belt of overloads and sorts to appropriate locations.
- This was a very physical, fast paced position that involved continual lifting, lowering and sliding packages that may weigh anywhere from 25 - 30 up to 70 lbs. Place on the call back list for new hire in January 2015.
- Adhered to company policies and USPS regulations while performing all assigned duties related to mail handling and pre-sorting operations.
- Demonstrated flexibility in adapting to varying workloads, readily taking on additional responsibilities as needed to support overall postal operations.
Class 1404 Clerk
San Francisco Intl Airport
07.2014 - 12.2014
- As needed employment as a temporary exempt employee. Assignment for work schedule to cover peak workloads, emergency extra workloads, necessary relief, and other situations involving a fluctuating staff. In the San Francisco Commissioner/HR Dept or wherever needed. General office duties. (6-month assignment, contract to expired 12/31/14.)
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Realtor
Century 21 M&M & Associates
04.2014 - 12.2014
- Compare property with similar properties that have recently sold to determine its competitive market price.
- Advise clients on market conditions, prices, and Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Coordinated property showings and open houses for potential buyers.
Administrative Assistant
Center Cal Properties - Blackhawk Plaza
11.2006 - 11.2013
- Directly support Property Management in all immediate tasks that arise throughout the day regarding the property and the Tenants.
- Telephone & Front Desk Reception, customer Service, Filing, Database & Records Management, complaint handling. Various monthly reports.
- Maintain current certificates of insurance for all tenants, vendors and contractors for currency and maintain a log to track expirations.
- Responsible for all Tenant Lease files, correspondence and Vendor files. Coordinate set up of new vendors with required information including W-9, reviewing to make sure all requirements are met.
- Provide assistant to construction department as requested. Organized and maintain inventory of construction plans to for easy location of plans as needed.
- Assist PM with submitting Contract Approval Forms, License Agreement Request, tracking status of Contracts and License Agreements.
- Coding and processing all invoices including reviewing all invoices against existing contracts confirming work is completed, logging expenses on tracking spreadsheet, working with vendors to resolve any discrepancies and ensuring timely and accurate payment. Process expense reports.
- Constantly obtain a current list of tenant contact information, including store manager, email contact, accounting, marketing and emergency contacts.
- Event coordinator for plaza for summer concert series, Christmas, kids club events and merchant events, provide bookings for entertainment. Held birthday parties to promote Blackhawk. Which included working once a month on Saturday for the Kids Club events we promoted.
- Do daily walks of the property and make assessments on condition of the property. Report problems to parking lot lights, painting, cracks, day-to-day operations and overall look of the shopping center.
- Record and prepare Meeting Minutes for distribution to Applicable Board Members.
Education
Some College (No Degree) - Notary
State of California Notary Public
The Secretary State Of CaliforniaSome College (No Degree) - Real Estate Agent
State of California Real Estate Sales Bureau of Real Estate, State Board
Testing Via The California Secretary Of State Skills
- Task management proficiency
- Communication Skills: Proficiency in verbal and written communication to interact effectively with colleagues and clients
- Task prioritization
- Skilled in office productivity software
- Detail-oriented task execution
Timeline
Corporate Operator
Apple
02.2017 - Current
Receptionist
Mindlance
11.2015 - 02.2017
Administrative Assistant
Pacific Coast Title Company
04.2015 - 08.2015
Administrative Assistant / Data Processor
Safe Security
01.2015 - 03.2015
Mail Pre-Sorter
United Postal Service
12.2014 - 12.2014
Class 1404 Clerk
San Francisco Intl Airport
07.2014 - 12.2014
Realtor
Century 21 M&M & Associates
04.2014 - 12.2014
Administrative Assistant
Center Cal Properties - Blackhawk Plaza
11.2006 - 11.2013
Some College (No Degree) - Notary
State of California Notary Public
Some College (No Degree) - Real Estate Agent
State of California Real Estate Sales Bureau of Real Estate, State Board