Summary
Overview
Work History
Education
Skills
Pc Skills
Certification
Timeline
Generic

Deborah Wooten

North Miami,Florida

Summary

Seeking a role as a Provider Relations Representative. Experienced and relationship-focused with a strong background in supporting high-performing providers within premium healthcare systems. Known for delivering excellent work, resolving escalated concerns with professionalism, and fostering trust through proactive communication and personalized support. Committed to upholding the organization’s reputation for excellence by ensuring providers have the tools, information, and partnership needed to deliver exceptional patient care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

M.A Supervisor/Clinical Coordinator

Chen Medical Center
03.2023 - 02.2025
  • Supporting patient care and clinical operations
  • Take patient vital signs and medical history
  • Educate providers on managed care guidelines, value-based care initiatives, utilization management processes, and quality improvement programs.
  • Address providers concerns related to claims, authorizations, reimbursements, and system navigation with a focus on timely resolution.
  • Collaborate with internal departments (e.g., quality, billing, IT) to resolve provider issues and streamline operations.
  • Monitor provider network performance and support initiatives to improve access, quality metrics, and compliance.
  • Liaison between hospital ED department and providers (Census Report)
  • Responsible for tracking HEDIS Reports, making sure metric are being captured and recorded as well as Stars Metric…etc

Medical Assistants Instructor

Florida Career College
01.2021 - 09.2022
  • Hands-on training to equip students with the skills necessary for entry-level positions in the medical field.
  • This hybrid teaching approach included preparing students to perform the duties expected of medical assistants, such as obtaining vital signs, conducting electrocardiograms, and performing venipunctures.
  • I instruct and facilitate class discussions, conduct lab demonstrations according to the syllabus, and ensure that students can competently apply and remove personal protective equipment (PPE).
  • Instructed and guided students on how to properly interview patients and obtain their health and social histories.
  • This holistic educational approach ensures that students are well-prepared for their future roles in healthcare settings.
  • In addition, as a Medical Assistant Instructor, I mentor and guiding students through their academic journey, providing constructive feedback, and preparing engaging learning materials.
  • To ensure that the learning environment was inclusive and supportive, while catering to the diverse needs of all students.

Lead Medical Assistant

Metcare Medical Group
12.2012 - 09.2017
  • In my previous role as a medical assistant at Metcare, I performed various duties to ensure efficient patient care.
  • I greeted patients and escorted them to the examination room.
  • Interviewed medical history and chief complaints.
  • Performed vital signs, electrocardiograms (EKGs), and routine screenings test.
  • Performed lab draws when ordered by provider.
  • Performed and administered various injections as directed by physicians.
  • Assisted provider with procedures and explained treatment to patients.
  • Covered the front desk when needed by performing front desk functions.
  • Checked patients in for their scheduled appointments, verified and updated insurance as needed.
  • Collected co-pays and scheduled follow-up appointments.
  • Ordered medical and administrative supplies.
  • Responsible for all Quality Assurance logs, and removal of any expired medications and supplies

Education

Associates in Science - Medical Assistant

Keiser College
Ft. Lauderdale, FL

Bachelor of Science - Health Care Management

South University
Savannah, GA

Skills

  • Communication skills
  • Team collaboration
  • Relationship management
  • Organizational abilities
  • Interpersonal effectiveness
  • Customer service excellence
  • Adaptability and flexibility
  • Electronic medical records (EMR)
  • Microsoft Office proficiency
  • Software troubleshooting expertise

Pc Skills

  • Proficient in using electronic medical health records (EMR) system
  • Skilled in Microsoft Office Suite
  • Able to navigate and troubleshoot various software applications.

Certification

RMA (Registered M.A.)

Timeline

M.A Supervisor/Clinical Coordinator

Chen Medical Center
03.2023 - 02.2025

Medical Assistants Instructor

Florida Career College
01.2021 - 09.2022

Lead Medical Assistant

Metcare Medical Group
12.2012 - 09.2017

Associates in Science - Medical Assistant

Keiser College

Bachelor of Science - Health Care Management

South University

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Deborah Wooten