Deborah Worrell
McLeansville,North Carolina
Summary
Hard-working Medical Biller with 17+ years of experience with proven knowledge and productivity. I am highly motivated with a desire to take on new challenges. Brings can-do attitude to collaborating with medical professionals, insurance providers, and clients to handle invoicing. Adept at working effectively unsupervised and quickly mastering new skills. Aiming to leverage my skills to successfully fulfill a position within your company.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Client Service Account Manager
Optum, UnitedHealth Group
Louisville , KY
06.2022 - 03.2024
- Communicated regularly with attorneys' offices regarding status on pending personal injury cases.
- Initiated collection efforts on unpaid accounts by contacting insurance companies directly via phone or fax.
- Documented file notes clearly and concisely in Troveris.
- Updated patient information in our operations system Troveris.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Performed follow-up on unpaid claims to ensure timely resolution.
PATIENT RELATIONS SPECIALIST
WestMed
Charlotte, North Carolina
09.2016 - 06.2022
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Interview patients or their representatives to identify problems relating to care
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field
- Analyze patients' abilities to pay to determine charges on a sliding scale.
ACCOUNTS RECEIVABLE COORDINATOR
OncoMed Pharmaceutical
Great Neck, New York
11.2009 - 07.2016
- Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
- Code documents according to company procedures
- Reconcile or note and report discrepancies found in records
- Access computerized financial information to answer general questions as well as those related to specific accounts
- Match order forms with invoices, and record the necessary information
- Perform general office duties such as filing, answering telephones, and handling routine correspondence
- Perform personal bookkeeping services
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
EXECUTIVE ASSISTANT
Sinagra Chiropractic
Sayville, New York
05.2006 - 12.2009
- Monitor the facility to ensure that it remained safe, secure, and well-maintained
- Acquire, distribute and store supplies for the office
- Maintained accounts payable/receivable for over 300 patients
- Managed weekly payroll
- Wrote appeals and reconciled records
- Processed and mailed patient statements.
DATA ENTRY PROCESSOR
Financial Medical Systems
Hauppauge, New York
04.2001 - 05.2006
- Compile, sort and verify the accuracy of data before it is entered
- Store completed documents in appropriate locations
- Maintain logs of activities and completed work
- Select materials needed to complete work assignments
- Locate and correct data entry errors, or report them to supervisors.
ADMINISTRATIVE ASSISTANT
NYC Board of Education
Queens, New York
09.1995 - 02.2003
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Process paperwork for new employees and enter employee information into the payroll system
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Compute wages and deductions, and enter data into computers
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
- Process and issue employee paychecks and statements of earnings and deductions
- Keep track of leave time, such as vacation, personal, and sick leave, for employees
- Compile employee time, production, and payroll data from time sheets and other records
- Distribute and collect time cards each pay period
- Conduct verifications of employment
- Complete time sheets showing employees' arrival and departure times.
EDUCATIONAL ASSISTANT
NYC Board of Education
Queens, New York
03.1986 - 06.1995
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Enforce administration policies and rules governing students.
Skills
- MS Excel
- MS Office
- Athena Software
- Medical Terminology
- Online Claim Submission
- Keyboarding
- Staff Training and Development
- New Hire Trainer
- Internet knowledge and protocol
Certification
Billing and Coding Specialist
References
References available upon request
Timeline
Client Service Account Manager
Optum, UnitedHealth Group
06.2022 - 03.2024
PATIENT RELATIONS SPECIALIST
WestMed
09.2016 - 06.2022
ACCOUNTS RECEIVABLE COORDINATOR
OncoMed Pharmaceutical
11.2009 - 07.2016
EXECUTIVE ASSISTANT
Sinagra Chiropractic
05.2006 - 12.2009
DATA ENTRY PROCESSOR
Financial Medical Systems
04.2001 - 05.2006
ADMINISTRATIVE ASSISTANT
NYC Board of Education
09.1995 - 02.2003
EDUCATIONAL ASSISTANT
NYC Board of Education
03.1986 - 06.1995
Billing and Coding Specialist
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