Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Training
Timeline
Generic

Deborah Wray

Phoenix,AZ

Summary

Senior SAFe Scrum Master (SSM/CSM) / Senior Project Manager (PMP) with 15+ years of experience leading Google, AWS, and Azure cloud platform teams; Salesforce, DevOps, eCommerce, Marketing, and business application teams utilizing Java, Angular JS, and SQL. Capable of managing multiple cross-functional scrum teams for mid-to-large-scale projects within budget, schedule, and scope. Proficient in building a culture of trust, collaboration, and enthusiasm to create strong cross-functional, self-organizing, high-performing teams; improving processes; increasing throughput, meeting timelines; and supporting teams in a rapidly evolving environment. Industries include banking, eCommerce, pharmaceutical, legal, airline, operations, and manufacturing.

Overview

22
22
years of professional experience
1
1
Certification

Work History

IT Operations Manager

eATTORNEY (MARTINDALE-HUBBELL)
  • Defined user requirements, developed stakeholder relationships, processed change requests, developed policies and procedures, performed user acceptance testing, and maintained service level agreements
  • Managed a 5-member project team responsible for the online law recruitment product, which allowed attorneys across the U.S
  • To manage the placement of law students with their firm
  • Spearheaded the implementation of a contact management system which increased sales by 25%
  • Performed employee evaluations for feedback, mentoring, training, and merit increases.

IT Operations Manager

NETBANK
  • Designed system specifications, created statements of work (SOWs), facilitated user groups, initiated change control requests, addressed audit concerns, and managed bidder conferences
  • Managed a 7-member project team responsible for the bank’s data center
  • Executed projects for an internet-only bank with 200,000 customers and assets totaling over $2 billion
  • Implemented a collocated web-hosting environment, disaster recovery plan, and a new data center
  • Performed employee evaluations for feedback, mentoring, training, and merit increases.

IT Manager / Lead IT Project Manager

BANK OF AMERICA
  • Managed a team of 12 IT support engineers, third-level support helpdesk, and mobile support technicians
  • Led 3 bank acquisition projects migrating hardware, software, network, and voice for 6,000 branches
  • Implemented process improvements which created a reduction in operating costs, and an increase in productivity and brand loyalty
  • Monitored risks, resource allocation, and the procurement process
  • Performed employee evaluations for feedback, mentoring, training, and merit increases.

Senior Project Manager/Scrum Master

PARSONS EXTREME GOLF (PXG)
06.2022 - 09.2023
  • Managed 2 scrum teams (Salesforce.com, and Salesforce Marketing Cloud) and an ERP cloud project
  • Implementations included: Salesforce Marketing Cloud; Gearset (Release Management Platform); and Acuity
  • Facilitated Scrum ceremonies (daily standups, retrospectives, sprint planning, backlog refinement/ grooming, story estimation & pointing using the Fibonacci sequence, demos) for both scrum teams
  • Implemented processes that allowed the teams to meet 95% - 110% of their commitments
  • Provided bi-weekly Sprint reports to stakeholders and ad hoc requests with sprint metrics
  • Led the Acumatica (an ERP cloud software) Optimization implementation
  • Responsible for refining requirements from multiple departments (accounting, shipping, receiving, and the supply chain) to optimize an existing cloud ERP software
  • (Acumatica)
  • Worked directly with the Chief Financial Officer, comptroller, and Director of Operations to implement upgrades and improve vendor management, purchasing accounts payables/receivables, and shipping
  • Facilitated weekly stakeholder update meetings and status reporting
  • Worked directly with the Senior Director, and Chief Information Systems Director to define processes and best practices that would allow teams to work more efficiently, meet their commitments, collaborate on cross-team dependencies, and drive a culture of openness in communication
  • Facilitated a weekly ART Sync for all IT teams to collaborate and discuss any organizational impediments.

Senior Project Manager / Scrum Master

USAA SAVINGS BANK
09.2020 - 05.2022
  • Managed two 12-member Scrum teams and a 3-member Kanban team responsible for delivering features for Google Cloud Security Platform, Azure Cloud Security, and AWS/Public Cloud Security
  • Worked directly with the Director of Cloud Security & Engineering and the Program Manager representing two 12-member Scrum teams and a 3-member Kanban team responsible for delivering features for Google Cloud Security Platform, Azure Cloud Security, and AWS/Public Cloud Security
  • Implemented standards for all 3 cloud teams, allowing them to increase delivery, operate efficiently, and reduce employee turnover
  • Led the Google Cloud Security Platform team to an 86% increase in stories completed during a sprint; a 75% increase in features completed during a Program Increment (PI); and implemented multiple processes to reduce time spent in cadence meetings and create an effective, collaborative environment that encouraged swarming, and pair-programming activities
  • Facilitated daily standups, sprint planning (IPM), sprint reviews, retrospectives, backlog refinement/grooming, story estimation & pointing, and PI Planning breakouts
  • Led some of the PI Planning sessions, Cloud Art Syncs, Inspect & Adapt, Innovation Week, Cloud Community of Practice, and Scrum of Scrums meetings
  • Assisted the Product Owner in managing the team backlog, backlog refinement/grooming, qTest follow-up, Jira/Rally updates, capacity reports, process improvement, and Identity & Access Management (IAM)) requests
  • Distributed bi-weekly reports (utilizing Jira JQL and dashboards) to represent the team’s progress on the completion of features, provide transparency, and reduce tech debt
  • Monitored: The Test Execution Reports and qTest results to improve workflow; the Agile Metrics portal, burn-up/burn-down, velocity, and control charts to increase throughput and encourage collaboration; and compliance requirements to ensure team, customer, and bank commitments were met.

Senior Project Manager / Scrum Master

NATIONWIDE INSURANCE
03.2020 - 07.2020
  • Managed a 17-member (on/offshore) scrum team responsible for delivering projects, business enhancements, bug fixes, and incidents for Nationwide’s SuretyChoice bond product
  • Facilitated Daily Standups, Sprint Planning (IPM), Sprint Reviews, and Retrospectives
  • Led prioritization meetings; participated in Big Room Planning (BRP) sessions; and maintained the product backlog
  • Managed multiple release deployments (including 3 product migrations to AWS cloud); and TOSCA (Automated Testing) implementation
  • Maintained/updated capacity reports, burn-up/burn-down, velocity, lead time, quality, throughput, Agile, and Dev Ops Health metrics via Tableau
  • Collaborated with the product owner/business sponsors on requirements gathering, and prioritization.

Senior Project Manager / Scrum Master

BEST WESTERN INTERNATIONAL
05.2016 - 01.2020
  • Managed IT project portfolios of $300k – $2M for four 8 – 12-member product teams: Loyalty Program, Hotel Portal Systems, CA Identity & Access Management, and DevOps to advance the organization’s strategic goals
  • As the pilot implementation team for Agile, Kanban, and CA-Rally I determined best practices and trained other Scrum Masters
  • Ensured successful delivery of business initiatives within scope and time (97% - 100%), and with a track record of only spending 14% - 45% of the allocated budget
  • Implementation highlights: reCaptcha on the company’s dot com site; migration of the Travelcard application to SaaS; migration of web services from JBOSS to Payara; implementation of Cognos Business Intelligence Tool (enterprise-wide); automated deployment pipeline for a Global Web Services (revenue product); collaborated w/the ERP team on migrations to Workday, and Salesforce
  • Facilitated daily standups, sprint planning, sprint reviews, and retrospectives; DevOps Center of Excellence (CoE) Working Committee weekly meetings; and team scorecard sessions
  • Identified and removed impediments/blockers/distractions that interfered with the team’s ability to deliver sprint/release goals; facilitated technical design discussions (”shoulder checks”) to clarify requirements
  • Ensured that core agile principles of collaboration, prioritization, team accountability, and visibility were followed
  • Onboarded, and mentored new Scrum Masters
  • Published release announcements, PR-FAQs, technology management news articles, and write-ups in corporate communications
  • Communicated team progress via product roadmaps and executive summaries
  • Collaborated with the product owner/business sponsors on requirements gathering, and prioritization.

Senior Scrum Master / Program Manager

AVELLA SPECIALTY PHARMACY
01.2015 - 05.2016
  • Responsible for leading a 12-member product team, developing project plans, leading kickoff meetings, and JAD sessions, promoting stakeholder engagement, and attending the Board of Directors quarterly meeting to provide updates on programs
  • Managed over 25 projects and multiple cross-functional development teams focused on delivering projects/programs into a finished state
  • Directed an $8 million project, which included 14 third-party administrators (vendors) / 130+ covered entities (hospitals), and 3 national wholesaler accounts
  • Worked directly with the C-Suite to strategize on the next steps based on market trends, manage vendor contracts, prioritize programs/projects, and mitigate risks
  • Executed Scrum Master responsibilities: Facilitated Daily Standups, Sprint Planning, Sprint Reviews, Retrospectives, reporting, resource management, and escalation of impediments.

Senior Project Manager / Program Manager

MIDOCEAN – PPLSI
01.2002 - 01.2015
  • Developed business requirements, and project plans
  • Managed resources, budget, scope, and quality audits for multiple data security, web-based applications, and training projects
  • Led five 15-member project teams supporting large-scale projects
  • Improved the state’s ranking from #28 to #6 out of 50 states while completing projects within budget 95% of the time
  • Monitored the procurement process and administered service level agreements (SLAs) with law firm partners for over 40,000+ clients.

Education

Bachelor of Science (B.S.) in Computer Information Systems -

Arizona State University

Skills

  • SAFe
  • AWS Cloud
  • Tableau
  • ServiceNow
  • QA/UAT
  • Agile Coach
  • Scrum
  • Google Cloud
  • Cognos
  • Cherwell
  • FDD
  • Build/Lead/Mentor Teams
  • Kanban
  • Azure Cloud
  • SharePoint
  • ITSM
  • TDD
  • Conflict Management
  • Extreme
  • DevOps
  • Office 365
  • PeopleSoft
  • SaaS
  • Planning/Execution
  • Programming
  • Jira / Jira JQL
  • MS Project
  • Workday
  • Change Advisory
  • Stakeholder
  • Agile
  • Rally
  • Mural
  • MS Teams
  • Change Control
  • Scope Management
  • Waterfall
  • Salesforcecom
  • Retrium
  • Slack
  • Road Mapping
  • Budget Management
  • SDLC
  • Salesforce Marketing
  • Smartsheet
  • Zoom
  • IT Analysis & Design
  • Resource Management
  • Cloud
  • Planview
  • Dropbox
  • Facilitation
  • Contract Management
  • Cardboard
  • Boxcom
  • Software Development
  • Reporting/Metrics (KPIs)

Certification

  • Project Management Professional (PMP) #2040707
  • Certified SAFe Scrum Master #77360944-7461
  • Certified Scrum Master (CSM) #001106045

Affiliations

  • SAFe Community
  • Project Management Institute (pmi.org)
  • Scrumalliance.org

Training

SAFe Scrum Master 5.1 (SSM) | SAFe 6.0 Coaching Agile Teams DevOps + Infrastructure as Code (AWS + Delphix) AWS People, Operating Model, and Product (POP) AWS MRP, Training- Product Management 101 AWS - Cloud Training – AWS Technical Essentials Generational Differences in the Workplace StrengthsFinder

Timeline

Senior Project Manager/Scrum Master

PARSONS EXTREME GOLF (PXG)
06.2022 - 09.2023

Senior Project Manager / Scrum Master

USAA SAVINGS BANK
09.2020 - 05.2022

Senior Project Manager / Scrum Master

NATIONWIDE INSURANCE
03.2020 - 07.2020

Senior Project Manager / Scrum Master

BEST WESTERN INTERNATIONAL
05.2016 - 01.2020

Senior Scrum Master / Program Manager

AVELLA SPECIALTY PHARMACY
01.2015 - 05.2016

Senior Project Manager / Program Manager

MIDOCEAN – PPLSI
01.2002 - 01.2015

IT Operations Manager

eATTORNEY (MARTINDALE-HUBBELL)

IT Operations Manager

NETBANK

IT Manager / Lead IT Project Manager

BANK OF AMERICA

Bachelor of Science (B.S.) in Computer Information Systems -

Arizona State University

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Deborah Wray