Deborah Yacino
Uxbridge,MA
Summary
Experienced with coordinating between clients and service teams to ensure high-quality service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Client Service Liaison - Vice President
BNY
01.2022 - 02.2025
- Acted as a primary point of contact for high-profile clients, fostering trust and loyalty through consistent support and clear communication.
- Improved interdepartmental collaboration by implementing project management tools and creating a central repository for client information.
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
- Coordinated cross-functional efforts to address complex client inquiries, streamlining processes and enhancing satisfaction rates.
- Expedited problem resolution by facilitating effective communication between clients and internal teams.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Vice President - Operations
BNY
05.2012 - 01.2022
- Facilitated employee training programs, enhancing staff skills and performance levels for optimal results.
- Mentored junior team members in their career development, providing guidance and support to cultivate future leaders within the organization.
- Ensured regulatory compliance with industry standards, minimizing potential risks associated with non-compliance penalties or sanctions.
- Fostered strong communication channels between departments to facilitate information sharing and promote collaborative problemsolving.
- Developed contingency plans for crisis situations or unexpected challenges in order to maintain business continuity during times of disruption.
- Enhanced customer satisfaction by implementing quality control measures and addressing customer concerns promptly.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Norfolk County Agricultural High School
Walpole, MASkills
- Project management
- Customer service
- Effective communication
- Customer relationship management
- Problem solving
- Computer skills
- Understanding customer needs
- Decision-making
- Problem resolution
- Analytical thinking
- MS office
- Customer relationship management (CRM)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementTimeline
Client Service Liaison - Vice President
BNY
01.2022 - 02.2025
Vice President - Operations
BNY
05.2012 - 01.2022
High School Diploma -
Norfolk County Agricultural High School
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