Deborah Yarbrough
Imperial,MO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Medical Assistant
Mercy Hospital St. Louis
01.2024 - Current
- Coordinated patient scheduling and managed appointment systems to optimize clinic workflow.
- Assisted in patient examinations and procedures, ensuring adherence to safety protocols.
- Administered medications and injections under physician supervision, maintaining accurate records.
- Monitored patient vital signs and reported changes to healthcare providers promptly.
- Educated patients on treatment plans, medication usage, and preventive care strategies.
- Implemented electronic health record (EHR) management practices, improving data accuracy and accessibility.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Improved clinical workflow with introduction of electronic health records system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Office Coordinator
Mercy Hospital St. Louis
06.1997 - Current
- Coordinated patient scheduling and managed appointment flow to enhance operational efficiency.
- Implemented electronic health record (EHR) systems to streamline patient information management.
- Trained new staff on office procedures, ensuring compliance with hospital policies and protocols.
- Analyzed workflow processes and identified areas for operational improvements, resulting in increased productivity.
- Mentored junior coordinators, fostering professional development and team cohesion within the department.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained all new employees on records management system.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Verified benefits and worked with insurance companies to obtain payments.
- Coordinated luncheons with Pharmaceutical Representatives.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Entered procedure codes and diagnosis codes into medical billing software.
- Oversaw office records and maintained strict document control.
- Pulled charts and prepared for nurse and doctor assessment.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Created memoranda and documents to relay important information to staff.
- Increased office efficiency with effective management of medical records and documentation.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Created and maintained medical records from time of admission through patient discharge.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Aided with prescription refill requests.
Education
High School Diploma -
Roosevelt High School
St Louis, MODiploma -
Medical Billing And Coding
St Louis, MOSkills
- Patient scheduling
- Electronic health records
- Medication administration
- Vital signs monitoring
- Patient education
- Office procedures training
- Regulatory compliance
- Workflow optimization
- Staff mentoring
- Insurance verification
- Communication skills
- Inventory management
- Vital sign monitoring
- Medical terminology
- Clinical documentation
- Procedure assistance
- Medical supply inventory
- Medical office administration
- Diagnostic procedures
- Payment collection
- Medical billing
- Insurance claims
- Medical billing and coding
- Customer service excellence
- Conflict resolution
- Appointment management
- HIPAA compliance
- Direct patient care
Recognitions
Dignity
Excellence
Service
Stewardship
Justice
Timeline
Medical Assistant
Mercy Hospital St. Louis
01.2024 - Current
Medical Office Coordinator
Mercy Hospital St. Louis
06.1997 - Current
High School Diploma -
Roosevelt High School
Diploma -
Medical Billing And Coding