Deborah Yeboah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
United Airlines
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Provide great customer and ticketing services to customers
- Perform gate duties such as boarding and answering questions about flights
- Actively take on lead position to assist and oversea flight operations
- Certified jet bridge operator
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
Emirates Airlines / Aer Lingus Airlines
03.2017 - 03.2020
- Provided exceptional customer service and ticketing services to boarding and arriving customers for Emirates Airline
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Trained new personnel regarding company operations, policies and services.
- Provided exceptional customer service, baggage and ticket services for Aer Lingus airlines
- Responsible for ticketing, gate lead assistant
- Booked and made changes to reservations as requested by customers
- Assist with departure clients
- Processed payments either by cash or by credit cards and balanced cash transactions
- Addressed customer account discrepancies and concerns.
- Adapted to new applications and maintained knowledge of current technologies.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
Education
Business management -
University of Ghana
Accra, GhanaHigh School Diploma - Business
Abuakwa State College
GhanaSkills
- Information Verification
- Call Control
- Case Management
- Upselling
- Documentation and Reporting
- Product Knowledge
- Live Chat Support
- Adaptability
- Project Management Abilities
Computer Knowledge And Skills
- Macs checking system
- Astral checking and ticketing system
- As Connect system
- Aero system
- Adobe
- Microsoft Office Word
- Excel
- Power Point
- Database management
- Macs system
- Extensive Internet Applications
Timeline
Customer Service Agent
United Airlines
11.2021 - Current
Customer Service Agent
Emirates Airlines / Aer Lingus Airlines
03.2017 - 03.2020
Business management -
University of Ghana
High School Diploma - Business
Abuakwa State College