Deborah Young
Star,ID
Summary
I hope to work in an environment that is uplifting while supporting others to succeed in their goals. I believe with the right tools anything is possible. To be able to be the individual helping others achieve their dreams is a gift.
I am a proactive and detail-oriented individual with a proven track record at McRae Dental, adept in Quickbooks and Dentrix, and excelling in patient relations. Successfully led a team of 19+, enhancing office efficiency and patient satisfaction. I specialized in financial oversight and staff training, significantly contributing to office growth and a positive work environment.
Overview
22
22
years of professional experience
Work History
Office Manager
McRae Dental
11.2007 - 02.2025
- Managed daily operations of the dental office, ensuring smooth workflow and patient satisfaction.
- Supervised and trained a staff of 19+, fostering a collaborative and efficient work environment.
- Handled financial tasks including billing, collections, and budgeting.
- Implemented office policies and procedures to improve efficiency and compliance.
- Coordinated patient appointments, records, and communications.
- Managed dental insurance claims and patient finance plans, ensuring accurate processing and timely reimbursements.
- Assisted patients with understanding their insurance benefits and financial options, providing clear explanations and support.
- Helped pay office bills and managed payroll, ensuring timely and accurate payments.
- Utilized data and analytics to identify opportunities for increasing office revenue, implementing strategies to achieve financial growth.
- Helped write many standard operating procedures, ensuring consistency and compliance in office operations.
- Presented patient treatment plans, ensuring patients understood their options and the associated costs.
- Continually looked for the best dental coding practices, optimizing billing processes and maximizing reimbursements.
- Showed patient care and understanding, resolving conflicts and ensuring a positive experience.
- Loved interacting with and caring for patients, fostering a compassionate and supportive atmosphere.
- Loved helping create a team family environment, fostering a sense of unity and collaboration among staff.
- Helped staff set goals and accomplish these goals, supporting their professional development and success.
- Helped set up new office equipment or software and trained staff, ensuring smooth adoption and effective use of new tools.
- Assisted in the back office with sterilization and dental procedures if needed, ensuring a clean and safe environment.
- Worked with local and non-local sales reps and outside companies on behalf of the office, building and maintaining professional relationships.
Dental Assitant
Lowry Dental
06.2003 - 11.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Chairside Assisted with all general dentistry as well as oral surgery and conscious sedation.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Dental Assiting/ Science in Health Studies
Sealand Colledge At Boise State University
Boise06-2003
Fine Art/ Science in Health Studies
Boise State University
Boise, IDExcell - Beyond The Basics Courses
Indeed
Online02-2025
Skills
- Trainable
- Knowledgeable in Quickbooks
- Knowledgeable in Go to Phones
- Knowledgeable in word/ some excell
- Office management
- Knowledgeable in weave
- Knowledgeable in Dentrix
- Organizational skills
- Patient relations
- Analytical reports and information
- Financial reporting
- Training and coaching
Timeline
Office Manager
McRae Dental
11.2007 - 02.2025
Dental Assitant
Lowry Dental
06.2003 - 11.2007
Dental Assiting/ Science in Health Studies
Sealand Colledge At Boise State University
Fine Art/ Science in Health Studies
Boise State University
Excell - Beyond The Basics Courses
Indeed
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