Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Zabayo

Louisville,KY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bilingual School Clerk

JCPS
01.2025 - Current
  • Managed school records, student documentation, and administrative communications.
  • Assisted students and parents with inquiries about academics, events, and activities.
  • Oversaw daily attendance for over 600 students.
  • Organized and maintained accurate records and archives.
  • Ensured proper functioning of office equipment, including copiers, printers, and phones.
  • Responded over 60 calls daily from parents, teachers, and staff.
  • Greeted and assisted visitors, providing guidance based on their needs.
  • Operated photocopy machine, phone lines, and other office equipment.

Interpreter

Kentucky Refugee Ministries
02.2024 - Current
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.


Community Interpreter/Translator

Freelance
06.2016 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Offered language instruction to help clients improve language skills.
  • Maintained message content, tone, and emotion as closely as possible.
  • Developed and maintained glossary of technical terms.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Medical Interpreter

Propio Language Services
10.2024 - 04.2025
  • Facilitated clear communication between patients and healthcare providers.
  • Maintained patient confidentiality in accordance with ethical guidelines.
  • Provided cultural insights to enhance appropriate healthcare services.
  • Interpreted for various medical appointments, including preoperative visits, chemotherapy, follow-ups, imaging procedures, OB-GYN visits, orthopedic consultations, and patient check-in/check-out.

Interpreter

Beloz Language Services
03.2024 - 03.2025
  • Facilitated communication between hospitals, school personnel, and individuals.
  • Provided interpretation for early intervention programs, childhood assessments, school enrollment, parent-teacher conferences, and family engagement events.

Temp Summer Leadership Counselor

Evolve502
06.2024 - 07.2024
  • Provided assistance to main teacher
  • Assisted Students with classwork
  • Served lunch and managed class from time to time
  • Facilitated virtual, in-person and blended learning sessions.

Temp Program Coordinator

Heart to You Corp
02.2024 - 06.2024
  • Conducted in-home visits to assess the needs of immigrant and refugee families.
  • Coordinated team meetings, managed schedules, and facilitated effective communication.
  • Assisted in drafting and submitting grant applications to secure funding.
  • Researched funding opportunities in collaboration with team members.
  • Managed social media accounts, creating and scheduling content to enhance engagement and outreach.

Bank Teller

First National Bank Of Pennsylvania
10.2021 - 06.2022
  • Served as the primary point of contact for customers, assisting with account maintenance and transactions.
  • Answered over 50 phone calls daily, directing inquiries and ensuring efficient communication.
  • Scheduled appointments and routed calls and messages to appropriate departments.
  • Maintained accurate records of customer transactions in compliance with bank procedures.
  • Audited fellow tellers' currency to support dual-control procedures.
  • Managed records and filed documents with the government to ensure compliance.

Temp Cashier

Be Nice African Braiding Store
01.2020 - 10.2021
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.

Interpreter

Jewish Family And Community Services
08.2019 - 10.2020
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Provided interpretation services for citizenship processes, benefit applications, medical appointment scheduling, caseworker intakes and visits, job applications, and more.

Education

Associate of Science - Business Administration

Community College of Allegheny County
Pittsburgh, PA
08-2025

High School Diploma -

Urban Pathways 6-12 CS
06-2020

Skills

  • Customer Service
  • Verbal and written communication
  • Multilingual
  • Attention to detail
  • Financial records oversight

Certification

  • 40 hour Interpreter Training Certificate
  • High school Diploma
  • Substitute Teacher License

Timeline

Bilingual School Clerk

JCPS
01.2025 - Current

Medical Interpreter

Propio Language Services
10.2024 - 04.2025

Temp Summer Leadership Counselor

Evolve502
06.2024 - 07.2024

Interpreter

Beloz Language Services
03.2024 - 03.2025

Interpreter

Kentucky Refugee Ministries
02.2024 - Current

Temp Program Coordinator

Heart to You Corp
02.2024 - 06.2024

Bank Teller

First National Bank Of Pennsylvania
10.2021 - 06.2022

Temp Cashier

Be Nice African Braiding Store
01.2020 - 10.2021

Interpreter

Jewish Family And Community Services
08.2019 - 10.2020

Community Interpreter/Translator

Freelance
06.2016 - Current

High School Diploma -

Urban Pathways 6-12 CS

Associate of Science - Business Administration

Community College of Allegheny County

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Deborah Zabayo